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- Tasks: Support patients and staff to ensure outstanding healthcare experiences.
- Company: Dynamic healthcare practice focused on patient care and support.
- Benefits: Flexible hours, training opportunities, and a supportive team environment.
- Other info: Varied role with endless learning opportunities in a fast-paced environment.
- Why this job: Make a real difference in patients' lives while learning and growing in healthcare.
- Qualifications: Experience in customer service or patient support, tech-savvy, and adaptable.
The predicted salary is between 30000 - 40000 £ per year.
We are now looking for a Patient Services Advisor to provide support to our patients to ensure their healthcare needs are met and to our staff to ensure that, together, we offer an outstanding healthcare experience to every patient.
Your role has three main aims:
- To facilitate patient access to the appropriate primary care service or healthcare professional
- Ensure effective communication between patients, practice staff (both clinical and non-clinical), as well as wider members of primary and secondary care, and associated healthcare agencies
- Provide wide-ranging administrative support to enable the smooth running of the Practice.
By its nature this is a varied role, whose priorities of the day can vary tremendously. You should be enthusiastic, adaptable, and solutions-minded, with a strong natural aptitude for technology, and credible experience in patient support or customer service roles. Primary healthcare is broad, complex, and ever-changing, so there are endless opportunities to learn. This is a great role for you if you love learning new things, tools, technologies, processes and you thrive off being kept on your toes to adapt as things change, while contributing to a bigger picture.
Main duties of the job:
- Deal with a wide range of patient enquiries by telephone, face-to-face, and online through our remote consultation platform, AskMyGP, ensuring that patients are directed to the most appropriate healthcare professional in a timely manner
- Open incoming post, and scan and assign letters from hospitals and outside agencies to the correct notes and Doctors
- Open and lock up the practice premises and maintain security according to the Practice.
Patient Services Advisor in Ely employer: Mereside Medical Group
Contact Detail:
Mereside Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor in Ely
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Patient Services Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it comes to discussing patient support and administrative tasks.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like AskMyGP and other healthcare platforms. Being able to demonstrate your comfort with technology during interviews will set you apart as a candidate who can adapt to the ever-changing landscape of primary healthcare.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Make sure to highlight your enthusiasm for learning and adapting in your application to catch our eye!
We think you need these skills to ace Patient Services Advisor in Ely
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Services Advisor role. Highlight your experience in patient support or customer service, and show us how you can adapt to the varied nature of this job.
Show Off Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully communicated with patients or colleagues in the past. We want to see that you can handle enquiries like a pro!
Demonstrate Your Tech Savvy: Mention any experience you have with technology, especially if you've used platforms similar to AskMyGP. We love candidates who are comfortable with tech and can learn new tools quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mereside Medical Group
✨Know Your Stuff
Make sure you understand the role of a Patient Services Advisor inside out. Familiarise yourself with common patient enquiries and the primary care services available. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since effective communication is key in this role, be prepared to demonstrate your ability to interact with patients and staff. Think of examples from your past experiences where you successfully resolved issues or facilitated communication between different parties.
✨Be Ready for Adaptability Questions
This job requires you to be adaptable and solutions-minded. Prepare for questions about how you've handled unexpected changes or challenges in previous roles. Use specific examples to illustrate your flexibility and problem-solving skills.
✨Tech Savvy? Prove It!
With a strong natural aptitude for technology being essential, be ready to discuss any relevant tools or software you've used in past roles. If you have experience with remote consultation platforms or similar technologies, make sure to highlight that during the interview.