Dispenser in Ely

To provide an efficient, accurate and timely dispensing service to the registered patients at the practice and to assist the dispensing team in ensuring the dispensary meets national, local and good practice guidelines.

Main duties of the job:

• Administration
• Stock control and Prescription procurement
• Management of risk
• Managing information
• Learning and development
• Equality and diversity
• Confidentiality

Job responsibilities:

Administration:

• Assist patients with prescription collections and dispensing queries.
• Ensure prescription charges are collected and patient declarations on FP10 forms are signed.
• Securely store and record all financial transactions.
• Promptly forward invoices and dispensary-related correspondence to the Dispensary Manager or Supervisor.
• Maintain efficient stock control, minimising wastage through expired stock, and ensure all medications are checked as per weekly schedules.
• Assist with meeting DSQS requirements for medicine usage reviews and manage tasks in SystemOne, including processing medication requests and ensuring proper checks for alternatives.

Stock Control & Prescription Procurement:

• Check deliveries, ensure proper storage of medications, and perform weekly date checks.
• Ensure refrigerated items are stored at the correct temperature and maintain accurate temperature logs.
• Accurately process repeat prescriptions, pick medications for dispensing, and assist with Monitored Dosage Boxes and CD scripts.
• Regularly check and action owing items, run weekly scripts, and assist with patient medication returns.
• Maintain high hygiene standards by cleaning shelves and dispensary equipment.
• Support the Dispensary Manager/Supervisor with tasks to ensure smooth dispensary operations.
• Cover for colleagues during holiday or sick leave when necessary.
• Stay up to date with mandatory training and assist with organising uncollected medications monthly.

Management of risk:

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
• Apply infection-control measures within the practice according to local and national guidelines.
• Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.
• Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

Managing Information:

• Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.
• Review and process data using accurate read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes.
• Understand responsibility of self and others regarding the Freedom and Information Act.

Learning and development:

• Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences).
• Assess own learning needs and undertake learning as appropriate.

Equality and diversity:

• Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
• Enable others to promote equality and diversity in a non‑discriminatory culture.
• Support people who need assistance in exercising their rights.
• Monitor and evaluate adherence to local chaperoning policies.
• Act as a role model in the observance of equality and diversity good practice.
• Accept the rights of individuals to choose their care providers, participate in care and refuse care.
• Assist patients from marginalised groups to access quality care.
• Undertake any training required in order to meet the needs of the practice.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
• All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other health care workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification:

• Excellent attention to detail.
• Meticulous.
• Ability to work in a fast paced environment.
• NVQ2 Qualified.
• Previous experience of working within Primary Care.
• Experience of working in a pharmacy or dispensary.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.