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- Tasks: Provide top-notch tech support and maintain cybersecurity for a global asset manager.
- Company: Join a leading independent global asset manager with a dynamic tech team.
- Benefits: Gain hands-on experience in a fast-paced environment with potential for growth.
- Why this job: Be part of a crucial team ensuring data protection and optimal tech performance.
- Qualifications: Must have a relevant degree or equivalent experience; strong numeracy skills required.
- Other info: Out-of-hours support may be needed; only successful candidates will be contacted.
The predicted salary is between 28800 - 43200 £ per year.
Technology Support Analyst This leading, independent, global asset manager is currently looking to hire a Technology Support Analyst to join their dynamic and high profile Technology team. Ensuring 1st and 2nd line high quality support to the business, the successful candidate will ideally hold a relevant degree and have a technical work/internship experience within a similar role. A keen interest in working within investment management/ financial services, together with strong numerical ability is preferable. Key responsibilities will include the following: Key responsibilities: Respond to User and IT Staff queries, providing 1st/2nd line support Ensure continuous operation and protection of desktop and cybersecurity components: Ensure optimal availability and performance of end user hardware and software. Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth. Ensure ongoing protection of critical data, via backups and replication. Maintain lab environments, providing an efficient working environment for technology projects. Provision of high-quality Desktop support to internal clients, project teams and senior management. Diligent maintenance of Cybersecurity infrastructure, according to the maintenance schedule agreed with the Support & Infrastructure Manager and any associated operational procedures to ensure protection from cyber attacks. Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users. Successful and timely delivery of assigned projects, according to the project schedule, as agreed with the Support & Infrastructure Manager. High quality documentation, strong attention to detail. Maintain lab environments, providing an efficient working environment for technology projects. Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours. Provide support to the US Office, in partnership with local out-sourced support provider, including site visits as necessary. Background and Experience: Graduate with a 2.1 in a relevant degree, or suitable work experience. Numerate (required to pass numeracy entrance test). Technical experience in a production Wintel / Cybersecurity environment. Essential technical skills: Windows OS 10 Windows Server 2008R2/2012R2/2016/2019/2022 Active Directory / DNS Antivirus, encryption and data loss prevention suites Public-key cryptography Web proxy and email security products Basic networking, TCP/IP, Routing/Switching Powershell, Batch scripting Ability to interact effectively at all levels. Strong oral and excellent written skills. Relating and working as part of a team. Commitment to the team. Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted.
Information Technology Support Analyst employer: Meredith Brown Associates Ltd
Contact Detail:
Meredith Brown Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and cybersecurity tools. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. This will show your ability to provide high-quality support, which is crucial for this role.
✨Tip Number 3
Highlight any experience you have working in a team environment, especially in technology projects. Being able to collaborate effectively with others is key in this position, so be ready to share your experiences.
✨Tip Number 4
Since the role involves providing out-of-hours support, be prepared to discuss your flexibility and willingness to adapt to varying work hours. Showing that you're committed to ensuring the availability of critical systems can make a strong impression.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical experience, especially in Wintel and Cybersecurity environments. Include any internships or projects that demonstrate your ability to provide 1st and 2nd line support.
Craft a Strong Cover Letter: In your cover letter, express your keen interest in the investment management and financial services sector. Mention specific skills that align with the job description, such as your numerical ability and experience with Windows OS and Active Directory.
Highlight Technical Skills: Clearly list your essential technical skills, such as familiarity with antivirus suites, public-key cryptography, and basic networking. This will help you stand out as a candidate who meets the technical requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Meredith Brown Associates Ltd
✨Show Your Technical Skills
Be prepared to discuss your technical experience in detail, especially with Windows OS, Active Directory, and cybersecurity tools. Highlight any relevant projects or internships where you applied these skills.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your ability to troubleshoot and resolve IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Teamwork Experience
Since this role involves working closely with various teams, share examples of how you've successfully collaborated with others in past roles or projects. Emphasize your commitment to teamwork and communication.
✨Prepare for Numeracy Tests
As a numerate candidate is required, practice basic numeracy tests beforehand. Be ready to demonstrate your numerical ability during the interview, as it may be part of the selection process.
