Medical Assistant/ LPN east village - Comprehensive Patient Care Environment (Hiring Immediately) in Des Moines

Employment Type: Full time

Shift:

Description:

POSITION PURPOSE

The Medical Assistant supports the operation of the clinical practice by performing a variety of administrative and clinical tasks. This position is responsible for assisting physicians and other healthcare providers in delivering patient care through patient preparation, vital sign collection, documentation, and basic clinical procedures. The Medical Assistant also coordinates patient flow, maintains accurate medical records, and ensures a positive patient experience.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviours, practices, and decisions.
• Deliver patient care through patient preparation, vital sign collection, and documentation.
• Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).
• Maintain aseptic techniques during preparation, procedures, and medication administration.
• Administer medications, treatments, and immunizations under the direction of providers.
• Prepare and organise patient charts with necessary information.
• File dictations and ensure completion of all required documentation.
• Communicate with patients regarding test results and plan of care.
• Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information.
• Assist with patient outreach for overdue visits, labs, and referrals.
• Coordinate physician schedules and ensure insurance pre-certifications.
• Schedule and manage patient follow-ups, ensuring continuity of care.
• Maintain patient confidentiality and adhere to organisational standards and ethical guidelines.
• Educate patients and families based on assessed needs and discharge plans.
• Promote evidence-based resources to optimise nursing practice and patient care.
• Proactively serve as a patient advocate by utilising courteous and professional etiquette at all times reflecting a positive tone and speaking distinctly with poise, tact, and assurance.
• Assure accurate and complete messages to appropriate personnel.
• Assist in training, orienting, and supporting new colleagues.
• Work includes cross coverage in other clinic areas as team needs.
• Document patient plan(s) of care, tests, and examination results in the medical record as directed by the provider.
• Escalate non-routine issues, questions, and/or concerns to the practice manager or healthcare provider(s).
• Ensure safety checklists/quality controls are completed as required.
• Other duties as needed and assigned by the manager.
• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviour.

MINIMUM QUALIFICATIONS

• Must be comfortable operating in a collaborative, shared leadership environment.
• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire:
• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.
• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.
• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues while performing their job duties.
• Must possess a personal presence that is characterised by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honour the dignity of every person and recognise the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centred care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.