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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch care in a vibrant aged care facility.
- Company: Join MercyCare, a leading not-for-profit provider making a real difference in the community.
- Benefits: Enjoy salary packaging, childcare discounts, and a comprehensive wellbeing program.
- Why this job: Make a meaningful impact while developing your leadership skills in a supportive environment.
- Qualifications: Tertiary qualifications and leadership experience in a 24/7 operational setting are preferred.
- Other info: Be part of a diverse team that values respect, integrity, and compassion.
The predicted salary is between 36000 - 60000 £ per year.
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
A leadership opportunity like no other, our 24/7 operational facility where no two days are the same and resident wellbeing at the forefront, you’ll ensure optimum care standards, effective operational delivery, regulatory and sector best-practice, achieving budgetary outcomes and importantly, a great workplace culture. You’ll provide coaching, guidance, and development to your team creating a culture focused on clinical excellence. Based at our Wembley facility.
About you
You’ll be someone who sees change as an opportunity and brings the ability to smoothly guide your team in an often dynamic and fast-paced environment, imparting clear direction and vision to those you lead, whilst understanding the unique challenges they face in delivering onsite day-to-day service requirements. As a leader in a highly regulated industry, you understand compliance and risk mitigation implicitly, and ensure regulatory standards and requirements are adhered to at all times.
Your leadership experience in a similarly complex operational environment, cultivating a culture of innovation and continuous improvement will engender the support of your team as you role-model resilience, solution-focused mindset and a people-centred approach.
Your key experience will include:
- Tertiary qualifications in a relevant discipline along with AHPRA registration being desirable
- Leadership/change management experience in a similar 24/7 operational environment, with demonstrated successful coaching for performance and culture
- Excellent skills utilising online platforms and systems, including MS Office Suite with strong report writing and business-case preparation experience
- Extensive and well-developed communication, relationship engagement and partnering skills
- Financial management experience in delivering results within budget
COVID and Influenza vaccinations are preferred but not required.
Key Personal Insolvency Clearance National Police Clearance (obtained within the last six months)
About the benefits
You’ll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you’ll also enjoy access to:
- Not-for-profit salary packaging options up to $18,000
- Childcare discounts for your little ones if you have them
- Options to purchase additional leave for work-life balance
- Career pathways, professional development and training
- Comprehensive wellbeing program including discounted health insurance and free flu vaccinations
Most importantly, you’ll join a team who share your values, put people first and genuinely want to see you succeed.
To Apply
Click "Apply Now" to visit our website and submit your application. Applications close on 13th February 2026 but don't wait—apply early, as the recruitment process may begin before the closing date. Please note all applications must be received via the online portal to be considered.
Mercy Care values individuality. If you experience neuro-diversity or live with a disability and would like support or accommodations to fully participate in our recruitment process reach out to us at we would love to hear from you. Please note all other applications must be received via the online portal to be considered.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
Service Manager - Residential Aged Care Wembley employer: MercyCare
Contact Detail:
MercyCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Residential Aged Care Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the aged care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching MercyCare and understanding their values. Show them how your leadership style aligns with their mission to make a positive impact in the community. Be ready to share examples of how you've successfully led teams in dynamic environments.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and risk management. We want you to feel confident discussing your experience in these areas, as they’re crucial for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MercyCare team and making a difference in the community.
We think you need these skills to ace Service Manager - Residential Aged Care Wembley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for aged care shine through! We want to see how much you care about making a difference in people's lives, so share your experiences and motivations that led you to this field.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your leadership experience and any relevant qualifications that align with what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MercyCare
✨Know Your Aged Care Standards
Familiarise yourself with the key regulations and standards in aged care. Understanding compliance and risk mitigation is crucial for this role, so be prepared to discuss how you would ensure these standards are met in your facility.
✨Showcase Your Leadership Style
Be ready to share specific examples of how you've successfully led teams in dynamic environments. Highlight your experience in coaching for performance and fostering a positive workplace culture, as this will resonate well with the interviewers.
✨Demonstrate Financial Acumen
Prepare to discuss your experience with financial management and delivering results within budget. Bring examples of how you've managed resources effectively in previous roles, as this is a key aspect of the Service Manager position.
✨Engage with Their Values
MercyCare places a strong emphasis on values like respect, integrity, and compassion. Reflect on how your personal values align with theirs and be ready to articulate this connection during the interview to show that you're a great cultural fit.
