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- Tasks: Process invoices, manage consumer enquiries, and support aged care programs.
- Company: Join MercyCare, a leading not-for-profit in aged care services.
- Benefits: Salary packaging, childcare discounts, career development, and wellbeing programs.
- Other info: Inclusive workplace welcoming diverse applicants and offering growth opportunities.
- Why this job: Make a meaningful impact in the community while building your career.
- Qualifications: Passion for person-centred care and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Aged Care Services | Administration/Support Service, Aged Care
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
We have an opportunity for a Business Support Officer on a permanent full-time basis. The successful candidate will report to the Operations Manager, Retirement and Community and will be responsible for ensuring all invoices and accounts are processed and will also be the first point of contact for enquiries from consumers.
About you
- Ensure accurate processing of invoices and accounts
- Respond promptly and appropriately to consumer enquiries
- Support the management of Home Care Packages (HCP), Short-Term Restorative Care (STRC), and Commonwealth Home Support Program (CHSP) programs
- Manage discharges for HCP & STRC, ensuring consumers are exited from services efficiently
- Collaborate with management to adjust fees for consumers when necessary and communicate changes accordingly
- Issue credits as needed and accurately record them
- Generate and submit reports as directed by management
- Maintain and manage the Aged Debtors monthly report
- Reconcile monthly HCP & STRC payment summaries
- Have a National Police Clearance (obtained within the last 6 months)
About the benefits
You’ll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. The MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
- Not-for-profit Salary Packaging options up to $18,000
- Childcare discounts for your little ones
- Options to purchase additional leave
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us. We would love to hear from you.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage. We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
Business Support Administrator in London employer: MercyCare
Contact Detail:
MercyCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the aged care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MercyCare and understanding their values. Be ready to discuss how your passion for person-centred care aligns with their mission. Show them you’re not just looking for a job, but a place where you can truly make a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to administration and support services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the MercyCare community. Let’s get you that Business Support Administrator role!
We think you need these skills to ace Business Support Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Administrator role. Highlight your relevant experience in aged care services and administration, showing us how you can make a difference in our community.
Show Your Passion: We want to see your enthusiasm for providing person-centred care. Share examples of how you've gone above and beyond for clients in previous roles, as this aligns with our values at MercyCare.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your skills and experiences that match the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us get back to you faster. We can't wait to hear from you!
How to prepare for a job interview at MercyCare
✨Know Your Stuff
Make sure you understand the role of a Business Support Administrator in aged care. Familiarise yourself with terms like Home Care Packages and Commonwealth Home Support Program. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your People Skills
Since this role involves being the first point of contact for consumer enquiries, highlight your communication skills. Prepare examples of how you've effectively handled customer queries or complaints in the past. It’s all about demonstrating your passion for person-centred care!
✨Be Ready with Examples
Think of specific situations where you've successfully managed invoicing or accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and effectively.
✨Align with Their Values
MercyCare values respect, integrity, compassion, justice, excellence, and courage. Reflect on how your personal values align with theirs and be prepared to discuss this during the interview. It shows that you’re not just looking for a job, but a place where you can truly belong.