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- Tasks: Support the Business Support Team in driving efficiency and managing administration tasks.
- Company: Join MercyCare, a leading not-for-profit provider making a difference in the community.
- Benefits: Enjoy salary packaging, childcare discounts, professional development, and a comprehensive wellbeing program.
- Other info: Inclusive workplace with opportunities for growth and a commitment to diversity.
- Why this job: Be part of a team that values person-centred care and makes a meaningful impact.
- Qualifications: Experience in administrative support and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Aged Care Services | Administration/Support Service, Aged Care
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
We have an opportunity for a Business Support Officer on a permanent full-time basis. The successful candidate will report to the Operations Manager, Retirement and Community and will be responsible for ensuring all invoices and accounts are processed and will also be the first point of contact for enquiries from consumers.
About you
You’ll have a passion for providing person-centred care to clients while also having:
- Ensure accurate processing of invoices and accounts
- Respond promptly and appropriately to consumer enquiries
- Support the management of Home Care Packages (HCP), Short-Term Restorative Care (STRC), and Commonwealth Home Support Program (CHSP) programs
- Manage discharges for HCP & STRC, ensuring consumers are exited from services efficiently
- Collaborate with management to adjust fees for consumers when necessary and communicate changes accordingly
- Issue credits as needed and accurately record them
- Generate and submit reports as directed by management
- Maintain and manage the Aged Debtors monthly report
- Reconcile monthly HCP & STRC payment summaries
- Have a National Police Clearance (obtained within the last 6 months)
About the benefits
You’ll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. The MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
- Not-for-profit Salary Packaging options up to $18,000
- Childcare discounts for your little ones
- Options to purchase additional leave
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at hr@mercycare.com.au. We would love to hear from you.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.
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Business Support Administrator employer: MercyCare
Contact Detail:
MercyCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MercyCare. Understand their values and mission in aged care services. This will help you connect your skills and experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and support roles. Think about how your past experiences can showcase your ability to juggle tasks and work as part of a team.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your customer service and communication skills. Share examples of how you've provided person-centred care or resolved inquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MercyCare community and making a difference.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for providing person-centred care shine through. We want to see how much you care about making a difference in the community and how that aligns with our values at MercyCare.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in administrative support. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to get your key points across without unnecessary fluff. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just click 'Apply Now' and follow the prompts!
How to prepare for a job interview at MercyCare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the key responsibilities like data entry, processing invoices, and supporting the team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role involves being part of a team, be ready to share examples of how you've successfully collaborated with others in previous jobs. Highlight your flexibility and adaptability, as these traits are crucial for getting things done in a supportive environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling consumer and contractor inquiries. Think of specific instances where you provided excellent customer service or resolved issues effectively. This will demonstrate your communication skills and commitment to person-centred care.
✨Bring Your Tech Skills to the Table
Brush up on your Microsoft Office skills, especially if you’ll be generating reports. Be prepared to discuss your experience with data management and any tools you've used to maintain data integrity. Showing that you're tech-savvy will give you an edge in the interview.