Global Internal Communications Senior Officer- UK, Colombia, Kenya preferred and flexible other MC locations

Location: UK, Colombia, Kenya preferred – flexibility with other MC locations

Position Status: Full-time, Regular

Salary Level: UK: £44,320 - other locations local benchmark will apply

Closing Date: please submit application by May 24

Risk Level: Level 1 (Likely to have no contact with participants or sensitive data)

About Mercy Corps: In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within.

The Program / Department / Team: Internal Communications

The Position: The Global Internal Communications Senior Officer is responsible for delivering and coordinating Mercy Corps’ global internal communications, ensuring timely, accurate, and inclusive information flow across the organisation. Working closely with the Director of Internal Communications, this role executes internal communications for strategic initiatives, organisational changes, and leadership updates. The role exercises sound judgement in handling sensitive and confidential information, while escalating high-risk or executive-level decisions as appropriate. This position is highly operational and hands-on, combining content development, platform management, and internal consultancy.

Essential Responsibilities

• Internal Communications Delivery: Draft, edit, and coordinate internal communications for global initiatives, organisational updates, and change processes, ensuring clarity, consistency, and accessibility. Implement internal communications for major organisational priorities, working with partners across SRU, People, Security, Climate, Finance, and other functions. Support crisis and emergency communications by drafting materials, coordinating inputs, and supporting delivery under the guidance of Director of Internal Communications, and others (as appropriate).
• Platforms, Events, and Operations: Coordinate the delivery of global internal events, including town halls and staff meetings, with a particular focus on technical execution, translation, and coordination of speakers. Manage internal communications platforms and channels (e.g. Viva Engage, Hub pages, The Globe, email distributions), ensuring best practice and consistency. Oversee operational aspects of translation and live interpretation for internal communications and events, ensuring language accessibility for global teams. Act as a liaison with IT and digital colleagues to support internal communications tools and technical needs.
• Content Management and Editorial Support: Edit and quality-check internal communications drafted by others, ensuring alignment with organisational tone and standards. Draft routine organisational content, including global observations, In Memoriam notices, and internal announcements. Maintain internal communications repositories, templates, and guidance resources, including ownership of the Internal Comms and GSMT SharePoint sites.
• Advisory and Enablement Support: Provide practical guidance to regional, country, and global teams on internal communications channels, timing, and formats. Help gather and synthesise feedback from internal stakeholders to improve communications relevance and effectiveness.

Accountability to Participants and Stakeholders: Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Reports to: Director of Internal Communications

Works closely with: Internal Communications colleagues; External Communications team; Brand and Marketing; People Team; Regional and Country teams; IT / digital partners

Minimum Qualifications & Transferable Skills: 5+ years’ experience in internal or organisational communications, ideally in a global organisation. Excellent writing, editing, and coordination skills. Experience supporting sensitive or confidential communications. Familiarity with digital communication platforms and multilingual communications. Strong organisational skills and ability to manage competing priorities.

Success Factors: Calm, reliable, and detail-oriented under pressure. Strong judgement and discretion. Collaborative and service-oriented. Comfortable working across time zones and cultures.

Living Conditions / Environmental Conditions: The position may be based at any Mercy Corps location contingent on relevant local right to work and with preference for UK, Colombia, and Kenya based on time zone coverage and operational ease.

Ongoing Learning: In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Engagement and Effectiveness: Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

Equal Employment Opportunity: Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics: Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrity@mercycorps.org).