Head of Onboarding

About Mercuryo

We’re Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we’re making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem.

Since we launched in 2018, we’ve teamed up with Web3 top projects such as MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, and PancakeSwap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana, and BNB Chain. We’re just getting started, and we want you to help us shape the future of money!

Why Mercuryo?

• Industry Impact: Join us in helping world‑class Web3 projects onboard millions of new users into the next generation of finance.
• Innovative Environment: Collaborate with more than 300 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.
• Growth and Learning: Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there’s always room to grow your skills, tackle new challenges, and push boundaries.
• Flexible Culture: We’re remote‑first, celebrating diversity across 30 countries. At Mercuryo, you’ll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

About The Role

We are looking for a Head of Onboarding to lead our KYC and KYB teams, ensuring high performance and accountability across our global operations. In this role, you will own the full onboarding lifecycle for individuals and businesses, managing complex structures and ensuring strict alignment with regulatory requirements in the crypto sector. You will act as the onboarding authority, driving continuous improvement and balancing speed, risk, and commercial needs to support our business growth.

Your Role

• Leadership & Team Management: Lead, manage, and develop KYC and KYB teams, ensuring high performance and accountability. Set clear expectations, SLAs, and quality standards across onboarding operations. Actively coach team leads and specialists to drive accuracy, ownership, and growth. Ensure appropriate coverage across time zones with flexible and adaptive team structures.
• KYC & KYB Operations: Own the full onboarding lifecycle for individuals and businesses. Ensure accurate review of complex KYB structures, including corporate entities, UBOs, shareholders, and directors, as well as multi‑jurisdictional and layered ownership structures. Maintain high attention to detail while balancing speed, risk, and commercial needs.
• Regulatory & Compliance Oversight: Ensure onboarding processes are fully aligned with regulatory requirements across crypto. Work closely with Compliance and Legal on regulatory interpretation, policy updates, and entity‑specific requirements. Maintain strong governance, documentation, and audit‑ready processes.
• Process, Quality & Execution: Design, improve, and enforce onboarding processes and workflows. Drive continuous improvement with a strong execution mindset. Identify gaps, risks, and inefficiencies and act decisively to resolve them. Ensure all processes are clearly documented and consistently followed.
• Cross‑Functional Collaboration: Partner closely with Product, Sales, Risk, Compliance, and Customer Operations. Support business growth while maintaining regulatory integrity. Act as the onboarding authority in internal discussions and decision‑making.

What We’re Looking For

• Proven experience leading KYC and KYB teams in Crypto/fintech.
• Strong understanding of AML frameworks, regulatory obligations, and corporate structures and entities.
• Experience operating in multi‑jurisdictional, regulated environments.
• Exceptional attention to detail.
• Strong execution and delivery focus.
• Highly organised with excellent time management.
• Extremely flexible and adaptable with working hours.
• Confident decision‑maker with sound judgement.
• Strong communicator, able to challenge and influence constructively.
• Hands‑on, accountable, and proactive leadership style.
• Ability to set high standards and expect precision.
• Comfortable managing under pressure and ambiguity.
• Values structure, clarity, and operational excellence.

What We Offer

• Competitive market rate salary and performance‑based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co‑working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.

Join Us!

If you’re driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!

Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, colour, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodation during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.