Digital Operations Analyst (IT Support Engineer)

At Mercury, we’re redefining how recruitment and staffing firms use technology.

Our cloud-based Saa S platform, built on Microsoft Dynamics 365 and the Power Platform, helps businesses automate, scale, and perform at their best.

Founded in 2014, we’ve grown rapidly into a global organisation with teams across the UK, US, Australia and Japan, trusted by more than 100 customers and 8,000 users.

Our growth is powered by innovation and driven by people who care about doing great work.

We believe in building technology that changes how the industry works and in creating an environment where talented people can do their best work every day.

What you’ll do

As a Digital Operations Analyst at Mercury, you’ll be the hands‑on go‑to person keeping our internal systems, devices and day‑to‑day IT running smoothly.

Working alongside our Digital Operations Team Lead, you’ll support and improve the tools our people rely on, resolve technical issues, and get stuck into a real variety of projects across the Microsoft stack.

This is a genuine jack‑of‑all‑trades role with brilliant exposure – no two days look the same.

You’ll broaden your skills across technologies you may not have touched before, including the Power Platform, Dynamics 365 and Azure, with plenty of scope to grow.

You’ll be involved in

• Providing prompt, friendly IT support to colleagues – resolving day‑to‑day technical issues and help desk tickets across a wide range of company systems.
• Administering Microsoft 365 and related services, including user account management, access control and the new starter / leaver process.
• Hands‑on hardware support – the physical repair and maintenance of laptops (memory, batteries, cleaning and refurbishment) and rolling out replacement kit.
• Supporting the maintenance of our network infrastructure, hardware and office equipment.
• Helping keep our systems secure by supporting cybersecurity protocols, access controls and good data practice.
• Assisting with system changes and improvements, following change management good practice.
• Getting involved in projects – recent examples include migrating our community platform and rolling out a new password management solution.
• Supporting our journey towards ISO accreditation alongside Risk & Compliance and Process Improvement colleagues, and helping ensure we meet standards such as GDPR.
• What we’re looking for

We’re open‑minded on background, but you’ll likely have around a 2 years experience in a hands‑on IT, service desk or support role – ideally somewhere you’ve been the all‑rounder getting involved in a bit of everything.

• We’re looking for someone who has
• Confidence with laptop and hardware repair – swapping memory and batteries, refurbishing and rolling out devices – as a genuine strength.
• Good all‑round IT knowledge across a range of technologies and systems.
• A switched‑on, personable manner and the confidence to challenge requests when needed.
• Strong attention to detail, the ability to prioritise, and a calm approach when things get busy.
• Clear communication skills, both written and verbal.
• A genuine appetite to learn – we’ll help you fill any gaps.
• Exposure to Microsoft Intune and device management.
• Any experience with the Microsoft Power Platform (Power Automate, Power BI) or Dynamics 365 first‑party apps.
• Any exposure to Azure.
• Experience supporting IT projects from planning through to delivery.
• Relevant Microsoft certifications – or an interest in working towards them (we’ll support and pay for these).
• Why Mercury

At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere.

Our commitment to employee well‑being and growth sets us apart.

Here’s what you can expect when you join our team

• Healthy Work-Life

Balance: Hard work is essential, but we understand that it doesn’t mean endless hours.

Unsociable work schedules are not the norm here.

We believe in productivity and not burnout.

• Agile and

Empowered: Our commitment to Agile and Scrum methodologies empowers our developers.

From top management down, everyone understands the importance of efficient processes and collaboration.

• Flexible Environment: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.
• Open Communication: Transparency is key. We encourage open dialogue, active listening, and constructive feedback. Your voice matters.
• Gratitude and Autonomy: We appreciate hard work and celebrate achievements. You’ll have the autonomy to make an impact and contribute meaningfully to our success.
• Accessible Leadership: Our leadership team is approachable and supportive. You’ll find guidance and mentorship readily available.
• Equality and Inclusion: We champion diversity and equality. Everyone deserves respect, fairness, and equal opportunities.
• Investment in Growth: We provide training and career growth opportunities. Don’t just take our word for it, our team members’ testimonials speak volumes.

What we offer

• Great learning and development plan
• Microsoft certifications paid for and supported by Mercury
• Permanent Health Insurance (PHI)
• Health Cash Plan
• Critical Illness Cover
• Electric Car Vehicle Scheme
• 25 days holiday per year
• 1 full extra day "free holiday" on your Birthday
• Free parking
• Increased holiday entitlement based on length of service
• Location

This is a hands‑on, on‑site role based at our Coleshill office.

As our on‑the‑ground IT presence – supporting colleagues in person and working with physical kit – we’d expect you in the office most days (typically four to five days a week).

We’re flexible and reasonable, but this role will suit someone who enjoys being on‑site and part of the day‑to‑day.

Curious about life at Mercury? Check out this video for an inside look.

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