At a Glance
- Tasks: Support and improve IT systems, resolve technical issues, and manage hardware.
- Company: Join Mercury, a fast-growing tech company transforming recruitment with innovative solutions.
- Benefits: Enjoy flexible working, health plans, and paid Microsoft certifications.
- Other info: Work in a vibrant culture that values work-life balance and employee growth.
- Why this job: Be a key player in a dynamic team and grow your tech skills daily.
- Qualifications: Experience in IT support, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
At Mercury, we’re redefining how recruitment and staffing firms use technology.
Our cloud-based Saa S platform, built on Microsoft Dynamics 365 and the Power Platform, helps businesses automate, scale, and perform at their best.
Founded in 2014, we’ve grown rapidly into a global organisation with teams across the UK, US, Australia and Japan, trusted by more than 100 customers and 8,000 users.
Our growth is powered by innovation and driven by people who care about doing great work.
We believe in building technology that changes how the industry works and in creating an environment where talented people can do their best work every day.
What you’ll do
As a Digital Operations Analyst at Mercury, you’ll be the hands‑on go‑to person keeping our internal systems, devices and day‑to‑day IT running smoothly.
Working alongside our Digital Operations Team Lead, you’ll support and improve the tools our people rely on, resolve technical issues, and get stuck into a real variety of projects across the Microsoft stack.
This is a genuine jack‑of‑all‑trades role with brilliant exposure – no two days look the same.
You’ll broaden your skills across technologies you may not have touched before, including the Power Platform, Dynamics 365 and Azure, with plenty of scope to grow.
You’ll be involved in
- Providing prompt, friendly IT support to colleagues – resolving day‑to‑day technical issues and help desk tickets across a wide range of company systems.
- Administering Microsoft 365 and related services, including user account management, access control and the new starter / leaver process.
- Hands‑on hardware support – the physical repair and maintenance of laptops (memory, batteries, cleaning and refurbishment) and rolling out replacement kit.
- Supporting the maintenance of our network infrastructure, hardware and office equipment.
- Helping keep our systems secure by supporting cybersecurity protocols, access controls and good data practice.
- Assisting with system changes and improvements, following change management good practice.
- Getting involved in projects – recent examples include migrating our community platform and rolling out a new password management solution.
- Supporting our journey towards ISO accreditation alongside Risk & Compliance and Process Improvement colleagues, and helping ensure we meet standards such as GDPR.
- What we’re looking for
We’re open‑minded on background, but you’ll likely have around a 2 years experience in a hands‑on IT, service desk or support role – ideally somewhere you’ve been the all‑rounder getting involved in a bit of everything.
- We’re looking for someone who has
- Confidence with laptop and hardware repair – swapping memory and batteries, refurbishing and rolling out devices – as a genuine strength.
- Good all‑round IT knowledge across a range of technologies and systems.
- A switched‑on, personable manner and the confidence to challenge requests when needed.
- Strong attention to detail, the ability to prioritise, and a calm approach when things get busy.
- Clear communication skills, both written and verbal.
- A genuine appetite to learn – we’ll help you fill any gaps.
- Exposure to Microsoft Intune and device management.
- Any experience with the Microsoft Power Platform (Power Automate, Power BI) or Dynamics 365 first‑party apps.
- Any exposure to Azure.
- Experience supporting IT projects from planning through to delivery.
- Relevant Microsoft certifications – or an interest in working towards them (we’ll support and pay for these).
- Why Mercury
At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere.
Our commitment to employee well‑being and growth sets us apart.
Here’s what you can expect when you join our team
- Healthy Work-Life
Balance: Hard work is essential, but we understand that it doesn’t mean endless hours.
Unsociable work schedules are not the norm here.
We believe in productivity and not burnout.
- Agile and
Empowered: Our commitment to Agile and Scrum methodologies empowers our developers.
From top management down, everyone understands the importance of efficient processes and collaboration.
- Flexible Environment: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.
- Open Communication: Transparency is key. We encourage open dialogue, active listening, and constructive feedback. Your voice matters.
- Gratitude and Autonomy: We appreciate hard work and celebrate achievements. You’ll have the autonomy to make an impact and contribute meaningfully to our success.
- Accessible Leadership: Our leadership team is approachable and supportive. You’ll find guidance and mentorship readily available.
- Equality and Inclusion: We champion diversity and equality. Everyone deserves respect, fairness, and equal opportunities.
- Investment in Growth: We provide training and career growth opportunities. Don’t just take our word for it, our team members’ testimonials speak volumes.
What we offer
- Great learning and development plan
- Microsoft certifications paid for and supported by Mercury
- Permanent Health Insurance (PHI)
- Health Cash Plan
- Critical Illness Cover
- Electric Car Vehicle Scheme
- 25 days holiday per year
- 1 full extra day \"free holiday\" on your Birthday
- Free parking
- Increased holiday entitlement based on length of service
- Location
This is a hands‑on, on‑site role based at our Coleshill office.
As our on‑the‑ground IT presence – supporting colleagues in person and working with physical kit – we’d expect you in the office most days (typically four to five days a week).
We’re flexible and reasonable, but this role will suit someone who enjoys being on‑site and part of the day‑to‑day.
Curious about life at Mercury? Check out this video for an inside look.
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Digital Operations Analyst (IT Support Engineer) in Coleshill employer: Mercury
Mercury is an exceptional employer that fosters a collaborative and supportive work culture in Glasgow, where you can thrive as a Senior Tender Planner. With a strong emphasis on employee growth, you will have the opportunity to mentor junior planners while working on complex projects that challenge and develop your skills. The company offers competitive benefits and a dynamic environment that values innovation and teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Analyst (IT Support Engineer) in Coleshill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mercury values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mercury might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mercury!
✨Direct Apply to Mercury
Let's not forget to apply directly through the Mercury website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Operations Analyst (IT Support Engineer) in Coleshill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mercury.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mercury. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mercury
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
