Mercury Theatre is seeking a Deputy Head of Customer Experience to lead our busy Front of House team and enhance the patron experience. In this role you will help drive commercial growth through exceptional service and situational decision-making in a dynamic theatre environment.
You will oversee FOH operations on duty, manage and develop staff, and collaborate with colleagues to maintain high standards of guest care in a lively events setting.
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Front of House Leader, Customer Experience & Growth in Colchester employer: Mercury Theatre
At Mercury Theatre, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As the Deputy Head of Customer Experience, you will not only lead a passionate Front of House team but also benefit from ongoing professional development opportunities in a dynamic theatre environment. Join us in delivering exceptional customer service while enjoying the unique atmosphere of a busy producing theatre that thrives on creativity and collaboration.
