At a Glance
- Tasks: Lead the Front of House team to deliver exceptional customer service in a vibrant theatre setting.
- Company: Join a dynamic theatre known for its collaborative and energetic atmosphere.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Be part of #TeamMercury and help shape unforgettable experiences for our patrons.
- Why this job: Make a real impact on customer experiences while thriving in a bustling hospitality scene.
- Qualifications: Experience in customer service, preferably in events or hospitality, with strong leadership skills.
The predicted salary is between 24750 - 30250 £ per year.
Do you enjoy delivering great customer service, managing and developing people and being part of a busy Front of House or hospitality team? Would you enjoy the hustle and bustle of working in a busy producing theatre providing excellent customer service? If the answer is yes, we want to hear from you.
As Deputy Head of Customer Experience, you will have the opportunity to shape the way in which our amazing Front of House team offers first class customer service to our patrons, while playing a key role in driving commercial growth.
We are looking for someone who will oversee the theatre’s Front of House team whilst on duty, who can think on their feet, and has experience of working with the public, ideally within an events or hospitality environment.
To find out more download the Candidate Pack. Submit your application by 10:00am on Monday, 21 September 2026. Interviews will be held on Wednesday, 30 September 2026. Come and join our collaborative, energetic and friendly #TeamMercury!
Deputy Head of Customer Experience in Colchester employer: Mercury Theatre
At Mercury Theatre, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As the Deputy Head of Customer Experience, you will not only lead a passionate Front of House team but also benefit from ongoing professional development opportunities in a dynamic theatre environment. Join us in delivering exceptional customer service while enjoying the unique atmosphere of a busy producing theatre that thrives on creativity and collaboration.
