At a Glance
- Tasks: Provide technical support and hands-on repairs for advanced aerospace technologies.
- Company: Join Mercury Systems, a leader in aerospace and defence innovation.
- Benefits: Enjoy a dynamic work environment with growth opportunities and a focus on inclusivity.
- Other info: Be part of a diverse team that values innovation and customer success.
- Why this job: Make a real impact by solving engineering challenges and supporting cutting-edge technology.
- Qualifications: Technical qualification in Electronics or Electrical Engineering and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority. We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.
In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing, becoming a key link between our customers, engineering teams, and manufacturing operations. You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics, helping customers resolve issues while ensuring the highest standards of quality and reliability.
- Technical Customer Support
- Provide first- and second-line support via phone, email, and ticketing systems
- Guide customers through troubleshooting, configuration, and product use
- Document technical cases and resolutions in CRM systems
- Repairs & Testing (Hands-On)
- Perform failure analysis, component-level troubleshooting, and electronic repairs
- Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
- Maintain detailed repair records, logs, and data
- Partner with engineering, quality, and manufacturing teams to resolve complex issues
- Support occasional on-site visits, audits, or field service activities
Qualifications:
- Technical qualification in Electronics, Electrical Engineering, or similar
- Strong understanding of digital/analog electronics and system diagnostics
- Experience in aerospace, defence, or industrial electronics
- Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
- Soldering certifications
Develop your career in a high-growth, technology-driven environment. Be part of a team that values quality, innovation, and customer success.
At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
Technical Support Engineer- Remote employer: Mercury Systems
At Mercury Systems, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As a Technical Support Engineer, you'll have the opportunity to work with cutting-edge technologies in aerospace and defence, while benefiting from comprehensive career development programmes and a commitment to diversity. Join us in making the world safer and more secure, all from the comfort of a remote position that values your contributions and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer- Remote
✨Tip Number 1
Network like a pro! Reach out to folks in the aerospace and defence sectors, especially those who work at Mercury Systems. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! If you've got experience with troubleshooting or repairs, be ready to share specific examples during interviews. We want to hear about how you tackled real-world challenges and what tools you used.
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical support and repairs, brush up on your soldering and testing skills. We might ask you to demonstrate your expertise, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Mercury Systems. Let's make it happen!
We think you need these skills to ace Technical Support Engineer- Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant technical qualifications, especially in electronics or engineering, and don’t forget to mention your hands-on repair experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about aerospace and defence technology. Share specific examples of how you've solved engineering challenges in the past, and show us how you can bring value to our team.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your troubleshooting prowess. Describe situations where you’ve successfully resolved technical issues, particularly in high-pressure environments. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Mercury Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital and analog electronics, as well as system diagnostics. Be prepared to discuss specific technologies you've worked with, especially in aerospace or defence. This will show that you’re not just familiar with the concepts but can apply them practically.
✨Practice Troubleshooting Scenarios
Since the role involves providing technical support, it’s a good idea to prepare for common troubleshooting scenarios. Think about how you would guide a customer through resolving an issue over the phone or via email. Practising these conversations can help you feel more confident during the interview.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like oscilloscopes and spectrum analysers. If you have experience with ERP/CRM systems like Oracle or Salesforce, be ready to share specific examples of how you’ve used them in past roles.
✨Show Your Team Spirit
Mercury Systems values collaboration, so be prepared to discuss how you’ve worked with engineering, quality, and manufacturing teams in the past. Share examples of how you’ve contributed to team success and resolved complex issues together, highlighting your ability to communicate effectively across departments.
