At a Glance
- Tasks: Solve tech puzzles and enhance customer satisfaction in a dynamic support role.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Enjoy flexible hours, health insurance, life insurance, and a discount platform.
- Other info: Work in a collaborative environment with free coffee and continuous learning opportunities.
- Why this job: Make a real impact while working on challenging projects in a supportive culture.
- Qualifications: Bachelor's or Master's in Engineering or Science; experience in customer support preferred.
The predicted salary is between 24000 - 42000 £ per year.
About the Company
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority.
We're looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.
About the Role
In this dynamic role, you'll combine technical support expertise with hands-on repair and testing, becoming a key link between our customers, engineering teams, and manufacturing operations.
You'll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics, helping customers resolve issues while ensuring the highest standards of quality and reliability.
What You'll Be Doing
Technical Customer Support
- Provide first- and second-line support via phone, email, and ticketing systems
- Diagnose hardware and system-level issues across complex electronic platforms
- Guide customers through troubleshooting, configuration, and product use
- Document technical cases and resolutions in CRM systems
Repairs & Testing (Hands-On)
- Perform failure analysis, component-level troubleshooting, and electronic repairs
- Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
- Work from schematics, engineering drawings, and test procedures
- Maintain detailed repair records, logs, and data
Collaboration & Continuous Improvement
- Partner with engineering, quality, and manufacturing teams to resolve complex issues
- Contribute to root cause analysis and corrective actions
- Support new product introductions with repair processes and documentation
- Identify opportunities to improve diagnostics, tools, and service delivery
Customer Engagement
- Deliver clear, professional, and empathetic communication to customers
- Provide updates on repair status and technical investigations
- Support occasional on-site visits, audits, or field service activities
What We're Looking For
Essential:
- Technical qualification in Electronics, Electrical Engineering, or similar
- Strong understanding of digital/analog electronics and system diagnostics
- Hands-on experience with test equipment (oscilloscopes, multimeters, etc.)
- Ability to read schematics and technical documentation
- Excellent problem-solving skills and attention to detail
- Strong communication skills and customer-focused mindset
Desirable:
- Experience in aerospace, defence, or industrial electronics
- Knowledge of embedded systems, RF technology, PCB/PCBA
- Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
- Soldering certifications (e.g., IPC standards)
- Exposure to Lean / Six Sigma methodologies
Why Join Us?
Work on cutting-edge electronic systems
Enjoy a hands-on, technical role with real impact
Collaborate with global teams and customers
Develop your career in a high-growth, technology-driven environment
Be part of a team that values quality, innovation, and customer success
Ready to Apply?
If you're a problem-solver with a passion for electronics and customer support, we'd love to hear from you.
Apply today or get in touch to learn more.
Equal Opportunity Statement
At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce.
We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic.
Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success.
Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
Only candidates selected for an interview will be contacted, thank you in advance for your understanding.
==>Join us and be part of a company where innovation and people truly come together.
Technical Support Engineer employer: Mercury Systems
At Mercury Systems, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Farnborough that champions innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities, mentorship programmes, and a culture that values inclusivity and open communication. With competitive compensation, flexible working hours, and a range of benefits including health insurance and life insurance, we ensure our team members feel valued and empowered to make a meaningful impact in the aerospace and defense technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Linux operating systems and digital electronics. This will not only help you during the interview but also demonstrate your genuine interest and preparedness for the role.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and the technical challenges they face. This can provide you with valuable information that you can reference during your interview, showing that you've done your homework.
✨Tip Number 3
Prepare to discuss real-world examples of how you've solved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to understand your problem-solving skills.
✨Tip Number 4
Highlight any experience you have in customer support or working with clients, especially in the Aviation, Space, and Defense sectors. Being able to demonstrate your ability to communicate effectively and resolve customer issues will set you apart from other candidates.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support, electronics manufacturing, and problem-solving skills. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the company's mission.
Showcase Technical Skills:Clearly outline your knowledge of digital electronics, Linux operating systems, and troubleshooting techniques. Provide examples of projects or experiences where you applied these skills effectively.
Highlight Communication Abilities:Since strong communication skills are essential for this role, include instances where you've successfully communicated complex technical information to non-technical audiences. This will show your ability to interface with customers and internal teams.
How to prepare for a job interview at Mercury Systems
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of digital electronics design and troubleshooting. Highlight any relevant experience you have in customer support, especially within the Aviation, Space, and Defence industry, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about specific instances where you've resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Communicate Effectively
Strong English communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Research the Company Culture
Familiarise yourself with Mercury Systems' mission and values. Understanding their commitment to innovation and customer satisfaction will help you align your responses with their expectations and demonstrate your enthusiasm for the role.
