At a Glance
- Tasks: Provide technical support and hands-on repairs for advanced aerospace technologies.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Enjoy a dynamic work environment with growth opportunities and a focus on innovation.
- Other info: Be part of a diverse team that values inclusivity and equal opportunity.
- Why this job: Make a real impact by solving engineering challenges and supporting cutting-edge technology.
- Qualifications: Technical qualification in Electronics or Electrical Engineering and experience in system diagnostics.
The predicted salary is between 30000 - 40000 £ per year.
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority. We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.
In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing, becoming a key link between our customers, engineering teams, and manufacturing operations. You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics, helping customers resolve issues while ensuring the highest standards of quality and reliability.
- Technical Customer Support
- Provide first- and second-line support via phone, email, and ticketing systems
- Guide customers through troubleshooting, configuration, and product use
- Document technical cases and resolutions in CRM systems
- Repairs & Testing (Hands-On)
- Perform failure analysis, component-level troubleshooting, and electronic repairs
- Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
- Maintain detailed repair records, logs, and data
- Partner with engineering, quality, and manufacturing teams to resolve complex issues
- Support occasional on-site visits, audits, or field service activities
Qualifications:
- Technical qualification in Electronics, Electrical Engineering, or similar
- Strong understanding of digital/analog electronics and system diagnostics
- Experience in aerospace, defence, or industrial electronics
- Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
- Soldering certifications
Develop your career in a high-growth, technology-driven environment. Be part of a team that values quality, innovation, and customer success.
At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
Remote Technical Support Engineer employer: Mercury Systems
At Mercury Systems, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As a Remote Technical Support Engineer, you will have the opportunity to develop your career in a high-growth, technology-driven environment while working with cutting-edge aerospace and defence technologies. We are committed to employee growth, providing comprehensive training and support, ensuring that every team member feels valued and empowered to contribute to our mission of making the world safer and more secure.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and defence sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to electronics and troubleshooting. We recommend setting up mock interviews with friends or using online platforms. The more you practice, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your hands-on skills! If you’ve got experience with soldering or using test equipment like oscilloscopes, make sure to highlight that in conversations. We want to see how you can bring real-world solutions to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Mercury Systems.
We think you need these skills to ace Remote Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your relevant experience in electronics and customer support, and don’t forget to mention any hands-on repair skills you have!
Show Off Your Problem-Solving Skills:In your application, share specific examples of how you've tackled technical challenges in the past. We love seeing how you approach troubleshooting and repairs, so let your problem-solving prowess shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mercury Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital and analog electronics, as well as system diagnostics. Be prepared to discuss specific technologies you've worked with, especially in aerospace or defence. This will show that you’re not just familiar with the concepts but can apply them in real-world scenarios.
✨Practice Troubleshooting Scenarios
Since the role involves providing technical support, it’s a good idea to prepare for common troubleshooting scenarios. Think about how you would guide a customer through resolving an issue over the phone or via email. Practising these conversations can help you feel more confident during the interview.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like oscilloscopes and spectrum analysers. If you have experience with ERP/CRM systems like Oracle or Salesforce, be ready to share specific examples of how you’ve used them in past roles. This will demonstrate your hands-on experience and readiness for the job.
✨Show Your Team Spirit
Mercury Systems values collaboration, so be prepared to discuss how you’ve worked with engineering, quality, and manufacturing teams in the past. Share examples of how you’ve contributed to team success and resolved complex issues together. This will highlight your ability to thrive in a dynamic environment.
