At a Glance
- Tasks: Provide technical support and hands-on repairs for advanced aerospace technologies.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: Technical qualification in Electronics or Electrical Engineering required.
The predicted salary is between 30000 - 40000 £ per year.
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority. We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.
In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing, becoming a key link between our customers, engineering teams, and manufacturing operations. You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics, helping customers resolve issues while ensuring the highest standards of quality and reliability.
- Technical Customer Support
- Provide first- and second-line support via phone, email, and ticketing systems
- Guide customers through troubleshooting, configuration, and product use
- Document technical cases and resolutions in CRM systems
- Repairs & Testing (Hands-On)
- Perform failure analysis, component-level troubleshooting, and electronic repairs
- Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
- Maintain detailed repair records, logs, and data
- Partner with engineering, quality, and manufacturing teams to resolve complex issues
- Support occasional on-site visits, audits, or field service activities
Qualifications:
- Technical qualification in Electronics, Electrical Engineering, or similar
- Strong understanding of digital/analog electronics and system diagnostics
- Experience in aerospace, defence, or industrial electronics
- Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
- Soldering certifications
Develop your career in a high-growth, technology-driven environment. Be part of a team that values quality, innovation, and customer success.
At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
Remote - IT support Engineer employer: Mercury Systems
At Mercury Systems, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As a Remote IT Support Engineer, you'll have the opportunity to develop your career in a high-growth, technology-driven environment while working with cutting-edge aerospace and defence technologies. We are committed to employee growth, providing comprehensive training and support, ensuring that every team member feels valued and empowered to contribute to our mission of making the world safer and more secure.
StudySmarter Expert Advice🤫
We think this is how you could land Remote - IT support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the aerospace and defence sectors on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with electronics or troubleshooting, consider creating a portfolio or a blog. Share your projects and solutions to real-world problems—this can really impress potential employers.
✨Tip Number 3
Prepare for those interviews! Research Mercury Systems and understand their mission and values. Be ready to discuss how your technical expertise aligns with their goals in advancing aerospace technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Remote - IT support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical qualifications in electronics and any relevant experience in aerospace or defence to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Mercury Systems.
Showcase Problem-Solving Skills:In your application, share examples of how you've tackled real-world engineering challenges. We love seeing candidates who can think on their feet and provide innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mercury Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital and analog electronics, as well as system diagnostics. Be prepared to discuss specific technologies you've worked with, especially in aerospace or defence. This will show that you’re not just familiar with the concepts but can apply them in real-world scenarios.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think critically and resolve issues effectively, which is key for a role in technical support.
✨Familiarise Yourself with Tools
Get comfortable with the ERP/CRM tools mentioned in the job description, like Oracle, Salesforce, or JIRA. If you have experience with these systems, be sure to highlight it. If not, do a bit of research to understand their functionalities, as this will show your initiative and readiness to adapt.
✨Emphasise Team Collaboration
Mercury Systems values teamwork, so be prepared to discuss how you've collaborated with engineering, quality, and manufacturing teams in the past. Share specific instances where your communication skills helped resolve complex issues, as this will illustrate your ability to work well in a dynamic environment.
