At a Glance
- Tasks: Provide technical support and hands-on repairs for advanced aerospace technologies.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Remote work, career growth, and a commitment to diversity and inclusivity.
- Other info: Be part of a dynamic team that values innovation and customer success.
- Why this job: Make a real impact by solving engineering challenges in a high-tech environment.
- Qualifications: Technical qualification in Electronics or Electrical Engineering and troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority. We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.
In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing, becoming a key link between our customers, engineering teams, and manufacturing operations. You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics, helping customers resolve issues while ensuring the highest standards of quality and reliability.
- Technical Customer Support
- Provide first- and second-line support via phone, email, and ticketing systems
- Guide customers through troubleshooting, configuration, and product use
- Document technical cases and resolutions in CRM systems
- Repairs & Testing (Hands-On)
- Perform failure analysis, component-level troubleshooting, and electronic repairs
- Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
- Maintain detailed repair records, logs, and data
- Partner with engineering, quality, and manufacturing teams to resolve complex issues
- Support occasional on-site visits, audits, or field service activities
Qualifications:
- Technical qualification in Electronics, Electrical Engineering, or similar
- Strong understanding of digital/analog electronics and system diagnostics
- Experience in aerospace, defence, or industrial electronics
- Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
- Soldering certifications
Develop your career in a high-growth, technology-driven environment. Be part of a team that values quality, innovation, and customer success.
At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
IT Support Engineer {Remote} employer: Mercury Systems
At Mercury Systems, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As an IT Support Engineer, you'll have the opportunity to develop your career in a high-growth, technology-driven environment while working with cutting-edge aerospace and defence technologies. We are committed to employee growth, providing comprehensive training and support, ensuring that every team member feels valued and empowered to contribute to our mission of making the world safer and more secure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {Remote}
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and defence sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of digital/analog electronics and system diagnostics. We recommend practising common troubleshooting scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Show off your hands-on skills! If you’ve got experience with oscilloscopes, spectrum analysers, or soldering, make sure to highlight that in conversations. We want to see how you can bring your practical expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and genuinely interested in joining our team at Mercury Systems.
We think you need these skills to ace IT Support Engineer {Remote}
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your technical qualifications and any hands-on repair experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about aerospace and defence technology, and how your background makes you a great addition to our team.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled real-world engineering challenges. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mercury Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital and analog electronics, as well as system diagnostics. Be prepared to discuss specific technologies you've worked with, especially in aerospace or defence. This will show that you’re not just familiar with the concepts but can apply them in real-world scenarios.
✨Practice Troubleshooting Scenarios
Since the role involves providing technical support, it’s a good idea to prepare for troubleshooting questions. Think of common issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process during the interview.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like oscilloscopes and spectrum analysers. If you have experience with ERP/CRM tools like Oracle or Salesforce, be ready to share how you used them effectively in past roles. This will demonstrate your hands-on experience and readiness for the job.
✨Show Your Team Spirit
Mercury Systems values collaboration, so be prepared to discuss how you’ve worked with engineering, quality, and manufacturing teams in the past. Share examples of how you contributed to team success and how you handle challenges in a fast-paced environment. This will highlight your ability to fit into their culture.
