At a Glance
- Tasks: Provide technical support and hands-on repairs for advanced aerospace technologies.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Fully remote role with opportunities for career growth and a supportive team culture.
- Other info: Embrace diversity and inclusivity in a dynamic workplace.
- Why this job: Make a real impact by solving engineering challenges in a high-tech environment.
- Qualifications: Technical qualification in Electronics or Electrical Engineering and troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority. We’re looking for a Technical Customer Support & Repairs Technician to join our team—someone who thrives in a fast-paced, high-tech environment and enjoys solving real-world engineering challenges.
In this dynamic role, you’ll combine technical support expertise with hands-on repair and testing, becoming a key link between our customers, engineering teams, and manufacturing operations. You’ll work with advanced technologies across embedded systems, RF modules, avionics, and rugged electronics, helping customers resolve issues while ensuring the highest standards of quality and reliability.
- Technical Customer Support
- Provide first- and second-line support via phone, email, and ticketing systems
- Guide customers through troubleshooting, configuration, and product use
- Document technical cases and resolutions in CRM systems
- Repairs & Testing (Hands-On)
- Perform failure analysis, component-level troubleshooting, and electronic repairs
- Conduct functional testing using oscilloscopes, spectrum analysers, and other test equipment
- Maintain detailed repair records, logs, and data
- Partner with engineering, quality, and manufacturing teams to resolve complex issues
- Support occasional on-site visits, audits, or field service activities
Qualifications:
- Technical qualification in Electronics, Electrical Engineering, or similar
- Strong understanding of digital/analog electronics and system diagnostics
- Experience in aerospace, defence, or industrial electronics
- Familiarity with ERP/CRM tools (Oracle, Salesforce, JIRA)
- Soldering certifications
Develop your career in a high-growth, technology-driven environment. Be part of a team that values quality, innovation, and customer success.
At Mercury Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
IT Support Engineer {FULLY REMOTE} employer: Mercury Systems
At Mercury Systems, we pride ourselves on being an exceptional employer that champions innovation and inclusivity in the aerospace and defence technology sector. Our fully remote IT Support Engineer role offers a unique opportunity to work with cutting-edge technologies while enjoying a supportive work culture that prioritises employee growth and development. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a fast-paced environment dedicated to making the world safer and more secure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE}
✨Tip Number 1
Network like a pro! Reach out to folks in the aerospace and defence sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for advice or insights. You never know who might have a lead on that perfect IT Support Engineer role!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and repair techniques. Practise common interview questions related to customer support and hands-on testing to show you’re ready for the fast-paced environment at Mercury Systems.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in joining Mercury Systems. Plus, it gives you a better chance of being noticed by our hiring team. Tailor your application to highlight your experience with embedded systems and electronics.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a simple yet effective way to keep yourself top of mind as they make their decision.
We think you need these skills to ace IT Support Engineer {FULLY REMOTE}
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the IT Support Engineer role. Highlight any relevant technical qualifications, especially in electronics and troubleshooting, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain why you want to join Mercury Systems. We love seeing genuine enthusiasm for the role.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with tools like oscilloscopes and spectrum analysers. We’re looking for someone who can hit the ground running, so let us know what you’ve worked with!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Mercury Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital and analog electronics, as well as system diagnostics. Be prepared to discuss specific technologies you've worked with, especially in aerospace or defence. This will show that you’re not just familiar with the concepts but can apply them practically.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled real-world engineering challenges. Think of specific instances where you provided technical support or performed repairs. This will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with Tools
Get comfortable with the ERP/CRM tools mentioned in the job description, like Oracle, Salesforce, or JIRA. If you have experience with these systems, be sure to highlight it. If not, do a bit of research so you can speak confidently about how you would use them in your role.
✨Emphasise Team Collaboration
Mercury Systems values teamwork, so be prepared to discuss how you've collaborated with engineering, quality, and manufacturing teams in the past. Share examples of how you’ve contributed to resolving complex issues together, as this will align with their commitment to inclusivity and collaboration.
