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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Enjoy competitive pay, continuous learning, and a supportive work culture.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact in tech while helping others solve their IT challenges.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Mercury Systems is looking for a new talent to join its EMEA team.
We are looking for an Information Systems Support Engineer who is the first point of contact for IT-related issues, providing technical support to end-users and escalating complex problems when necessary. This role ensures smooth IT operations by resolving incidents promptly, maintaining system performance, and delivering excellent customer service.
Responsibilities
- Respond to incoming calls, emails, and tickets; diagnose and resolve hardware/software issues at 1st and 2nd line levels.
- Handle user requests for new services or modifications.
- Identify complex issues and escalate when required.
- Monitor IT systems and applications to ensure optimal performance.
- Maintain accurate records of incidents, resolutions, and updates in the ticketing system.
- Provide guidance and training on IT systems and applications.
Education & Experience
- Proven experience in IT support or service desk roles.
- Active Directory, O365 administration.
- Applications: Office365, Oracle EBS, Copilot / Copilot Studio.
- Remote support tools: RDP / SCCM.
- Analytical Thinking: Diagnose and resolve complex issues.
- Communication: Clear interaction with end-users and escalation teams.
- Customer Service Orientation: Professional and empathetic approach.
Why should you join us?
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority.
Our culture
At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication. We value communication and transparency and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.
Details of the mission
- Occupancy 100%
- Beginning of the activity ASAP
Equal Opportunity Statement
At Mercury Computer Systems, we are committed to fostering a culture of inclusivity and diversity. We believe that equal opportunity is fundamental to building a dynamic and innovative workforce. We provide employment opportunities free from discrimination, ensuring fair treatment for all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other legally protected characteristic. Our commitment extends beyond compliance—we actively promote diversity and inclusivity in our hiring practices, workplace policies, and career development opportunities. We aim to create an environment where everyone feels valued, respected, and empowered to contribute their unique talents to Mercury Computer Systems' success. Together, we strive to achieve equal opportunities for all while building a collaborative and supportive workplace.
Only candidates selected for an interview will be contacted, thank you in advance for your understanding.
Information Systems Support Engineer employer: Mercury Systems
Contact Detail:
Mercury Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Systems Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Mercury Systems, understand their mission, and be ready to discuss how your skills align with their needs. Practice common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Active Directory, O365, or remote support tools, make sure to highlight that in conversations. Be ready to demonstrate your analytical thinking and customer service orientation during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mercury team and contributing to our mission.
We think you need these skills to ace Information Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk roles. Use keywords from the job description, like 'Active Directory' and 'O365 administration', to show we’re looking for someone who fits the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved complex IT issues and provided excellent customer service. Let us see your personality and passion for technology!
Show Off Your Communication Skills: Since this role involves clear interaction with end-users, make sure your application reflects your communication style. Whether it’s in your CV or cover letter, demonstrate how you can explain technical issues in a way that everyone can understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mercury Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, O365, and the applications mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Practice Your Problem-Solving Skills
Since you'll be diagnosing and resolving IT issues, it’s a good idea to prepare for some scenario-based questions. Think of common problems you've encountered and how you resolved them. This will demonstrate your analytical thinking and ability to handle complex issues.
✨Show Off Your Customer Service Skills
Mercury Systems values excellent customer service, so be prepared to share examples of how you've provided support in previous roles. Highlight your empathetic approach and how you’ve effectively communicated with end-users to resolve their issues.
✨Be Ready to Discuss Team Collaboration
Since the role involves working closely with escalation teams, think about times when you've collaborated with others to solve a problem. Emphasise your ability to communicate clearly and work as part of a team, as this aligns with Mercury's culture of collaboration and support.