Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technical analysis and solve engineering challenges in avionics and defence systems.
- Company: Join Mercury Systems, a leader in innovative technology solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by supporting international design teams and solving critical issues.
- Qualifications: Expertise in component engineering and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Join Mercury Systems as a Customer Support / Component Engineer – Based in Silchester. Are you looking for an opportunity to apply your expertise in component engineering while supporting international design and in-service teams? Mercury Systems is seeking a Customer Support / Component Engineer to lead technical analysis and solve critical engineering challenges.
Your Mission: As a Customer Support / Component Engineer, you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems. You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs. Additionally, you will collaborate with teams across engineering, production, and customer support, driving root cause analysis and proposing effective solutions.
Key Responsibilities:
- Lead obsolescence resolution, evaluating alternatives and proposing last-time buys (LTB).
- Ensure counterfeit prevention, including reporting and training initiatives.
- Oversee export control compliance, including component classification and change management.
- Support component selection and validation processes for engineering teams.
- Prepare support documentation required by projects.
- Provide technical expertise on legacy products.
- Develop procedures for on-site rework when necessary.
- Assist production test technicians in troubleshooting product testing challenges.
- Lead root cause analysis and corrective actions to optimise production yield.
Customer Support/ Component Engineer in Hampshire employer: Mercury Systems
Contact Detail:
Mercury Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support/ Component Engineer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mercury Systems on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to component engineering. We should be ready to discuss specific challenges we've faced and how we solved them, especially in areas like obsolescence resolution and counterfeit prevention.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, we can highlight examples where we've led root cause analysis or improved production yield. This will demonstrate our ability to tackle the critical engineering challenges mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Support/ Component Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in component engineering and customer support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Mercury Systems and how you can contribute to our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Problem-Solving Skills: Since the role involves resolving technical challenges, make sure to include examples of how you've tackled similar issues in the past. We’re looking for your analytical thinking and creativity in problem-solving!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mercury Systems
✨Know Your Components
Make sure you brush up on your knowledge of component engineering, especially in relation to avionics and defence systems. Be ready to discuss specific components you've worked with and how you've tackled obsolescence challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've led technical investigations or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to successful outcomes.
✨Understand the Company’s Mission
Research Mercury Systems and their role in the industry. Familiarise yourself with their products and recent projects. This will help you align your answers with their goals and demonstrate your genuine interest in the position.
✨Prepare for Technical Questions
Expect to face technical questions related to counterfeit prevention, export control compliance, and root cause analysis. Brush up on relevant regulations and best practices, and be ready to discuss how you would apply them in real-world scenarios.