At a Glance
- Tasks: Lead technical analysis and solve engineering challenges in avionics and defence systems.
- Company: Join Mercury Systems, a leader in aerospace and defence technology.
- Benefits: Enjoy flexible hours, health insurance, and continuous learning opportunities.
- Other info: Collaborative culture with free coffee, fruit, and excellent career growth.
- Why this job: Make a real impact while working on cutting-edge technologies in a supportive environment.
- Qualifications: Degree in Engineering or Science and experience in customer support or electronics manufacturing.
The predicted salary is between 40000 - 45000 £ per year.
Join Mercury Systems as a Customer Support / Component Engineer – Based in Silchester. Are you looking for an opportunity to apply your expertise in component engineering while supporting international design and in-service teams? Mercury Systems is seeking a Customer Support / Component Engineer to lead technical analysis and solve critical engineering challenges.
Your Mission
As a Customer Support / Component Engineer, you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems. You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs. Additionally, you will collaborate with teams across engineering, production, and customer support, driving root cause analysis and proposing effective solutions.
Key Responsibilities
- Lead obsolescence resolution, evaluating alternatives and proposing last-time buys (LTB).
- Ensure counterfeit prevention, including reporting and training initiatives.
- Oversee export control compliance, including component classification and change management.
- Support component selection and validation processes for engineering teams.
- Prepare support documentation required by projects.
- Provide technical expertise on legacy products.
- Develop procedures for on-site rework when necessary.
- Assist production test technicians in troubleshooting product testing challenges.
- Lead root cause analysis and corrective actions to optimise production yield.
- Inspect and analyse defective products or subcomponents.
- Drive synchronization of root cause analysis activities with engineering and quality teams.
- Participate in customer issue resolution and RMA assessments.
Required Qualifications
- Bachelor's or Master's degree in Engineering or Science (BA/BS or higher).
- Experience in customer support, electronics manufacturing or repair, preferably in the Aviation, Space, and Defense (ASD) industry.
- Strong English communication skills (spoken and written).
- Knowledge of digital electronics design and troubleshooting.
- Strong problem solving skills, with root cause analysis.
- Knowledge of Linux operating system, drivers and architecture.
What We Offer
- Flexibility: flexible hours.
- Benefits: life insurance, health insurance, pension fund, travel insurance and discount platform.
- Work Environment: Free coffee, fruit, and onsite parking.
- Growth: Continuous learning, mentorship programs, and challenging projects.
- Compensation: Competitive salary aligned with market standards and bonus.
- Inclusion: An inclusive culture that values your ideas and impact.
Why Mercury Systems?
Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority.
Our Culture
At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication.
Customer Support/ Component Engineer employer: Mercury Systems
Mercury Systems is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership of their projects while providing ample opportunities for professional growth. With a focus on cutting-edge technology and a commitment to employee well-being, our EMEA location offers a dynamic environment where you can thrive and make a meaningful impact in the field of IT operations and cybersecurity.
