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For Companies At a Glance
- Tasks: Lead and develop monitoring and mobile services, ensuring top-notch service delivery and operational excellence.
- Company: Mercury Security and Facilities Management Ltd, a leader in security solutions since 2001.
- Benefits: Competitive salary, performance bonus, car allowance, private health insurance, and growth opportunities.
- Other info: Join a dynamic team committed to innovation and customer satisfaction.
- Why this job: Shape the future of security services and drive impactful change in a growing business.
- Qualifications: Proven leadership experience in operations, strong business growth track record, and team management skills.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Mercury Security and Facilities Management Ltd has been a leading provider of security and facilities management services since 2001. We are committed to supporting businesses across various sectors with tailored, cost-effective solutions, emphasizing quality, innovation, and customer satisfaction.
Summary
We are looking for an experienced and commercially driven Head of Monitoring & Mobile Services to lead and develop our growing operations. This role is responsible for overseeing our CCTV monitoring, intruder and fire alarm response, lone worker services, and keyholding/mobile response operations — while also driving new business growth, improving service delivery, and increasing customer retention. This is a key leadership position within the business, offering the opportunity to shape and scale a critical division.
Responsibilities
- Operations & Service Delivery
- Oversee day-to-day monitoring and mobile response operations
- Ensure high standards of service delivery and SLA performance
- Improve response times, efficiency, and operational processes
- Implement systems, reporting, and performance tracking
- Ensure compliance with industry standards and regulations
- Business Development & Growth
- Identify and secure new business opportunities
- Develop and execute a growth strategy for monitoring and response services
- Build and manage a strong sales pipeline
- Support and lead sales activity where required
- Customer Management & Retention
- Build strong relationships with key clients
- Maintain high levels of customer satisfaction
- Reduce churn and increase contract value
- Manage escalations and resolve service issues
- Leadership & Team Development
- Lead, manage, and develop operations and field teams
- Recruit and build a sales function as the business grows
- Set KPIs and drive a performance-led culture
- Provide coaching, structure, and accountability
Skills & Experience
- Proven experience in a senior operations or service leadership role
- Strong track record of driving business growth and winning new clients
- Experience managing teams in a service-based environment
- Commercially aware with the ability to improve margins and performance
- Strong organisational and leadership skills
- Good level of IT and systems understanding
- Experience within security, monitoring, fire, or facilities management sectors
- Knowledge of CCTV, intruder alarms, response services, or similar
- Experience building or managing a sales team
- Understanding of SLAs, compliance, and service contracts
Key Performance Indicators (KPIs)
- Revenue growth within monitoring & mobile services
- New business secured
- Customer retention and contract renewals
- SLA performance and service delivery standards
- Operational efficiency and cost control
Why Join Us?
This is a unique opportunity to take ownership of a key division within a growing business and play a central role in shaping its future. You will have the autonomy to drive change, build and lead teams, and deliver both operational excellence and commercial growth. Join us in shaping the future of remote and mobile security services by leading our monitoring and mobile services team. Your expertise will be instrumental in delivering excellence across our operations—be part of a dynamic company committed to growth and long-term success.
Head of Monitoring And Mobile Services in Lisburn employer: Mercury Security and Facilities Management
Contact Detail:
Mercury Security and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Monitoring And Mobile Services in Lisburn
✨Tip Number 1
Network like a pro! Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their services, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your leadership skills and experience in service delivery, as these are key for the Head of Monitoring & Mobile Services role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Monitoring And Mobile Services in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Monitoring and Mobile Services. Highlight your experience in operations, service delivery, and business growth. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this leadership position. Share specific examples of how you've driven success in previous roles, especially in security or facilities management.
Showcase Your Leadership Skills: We’re looking for someone who can lead and develop teams effectively. In your application, mention any relevant experience you have in managing teams, setting KPIs, and fostering a performance-led culture. Let us know how you inspire others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mercury Security and Facilities Management!
How to prepare for a job interview at Mercury Security and Facilities Management
✨Know Your Stuff
Make sure you’re well-versed in the specifics of CCTV monitoring, intruder alarms, and mobile response services. Brush up on industry standards and regulations, as well as any recent innovations in security technology. This will show that you’re not just interested in the role but are genuinely knowledgeable about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you improved service delivery or drove business growth. Be ready to discuss your approach to team development and how you set KPIs to foster a performance-led culture.
✨Demonstrate Business Acumen
Be prepared to talk about your experience in identifying and securing new business opportunities. Have a few strategies in mind that you could implement to grow the monitoring and mobile services division. This will highlight your commercial awareness and ability to improve margins.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their current operations and challenges. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.