At a Glance
- Tasks: Provide essential IT support and troubleshoot various technical issues.
- Company: Join Mercury Maynard, a collaborative team making a positive impact.
- Benefits: Starting salary of £25,000, 20+ days holiday, and company events.
- Other info: Office-based role in Ardleigh, Colchester with occasional client site visits.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: Experience in 1st Line Helpdesk, proficiency in Windows and Office 365.
The predicted salary is between 25000 - 25000 £ per year.
Please note - This role is office based in Ardleigh, Colchester - Remote working will not be considered.
As part of our resilient and collaborative team, you’ll play a key role in delivering exceptional IT support to our clients.
At Mercury Maynard, we believe in making a positive impact and we value the unique skills each individual brings.
Even if you’re not an exact match, we encourage you to apply!
Job Overview
As a 1st/2nd Line IT Support Technician, you will provide essential technical support, ensuring smooth operation across various IT systems.
You’ll handle first and second line support issues, troubleshoot problems and drive continuous service improvements.
This role is based in Ardleigh, Colchester with occasional travel to client sites.
Key Responsibilities
- Provide 1st/2nd line support for IT systems via phone, email and ticketing system.
- Troubleshoot and resolve Windows OS, Active Directory, Group Policy, Entra ID, Intune, Defender and Microsoft Cloud Services issues.
- Manage mobile devices (Windows & Apple), meeting room equipment and desktop hardware/software installations.
- Monitor customer networks using internal systems, escalating issues to 3rd line support when necessary.
- Administer user accounts and access rights.
- Create and maintain detailed support documentation.
- Support users with Office 365 and other productivity tools.
- Assist in IT infrastructure maintenance to ensure optimal performance, availability and data integrity.
- Participate in team meetings and help improve IT services.
- Assist with IT projects, including system upgrades and migrations.
- Ensure compliance with IT security and data protection policies.
- Support users both in-person and remotely.
- Conduct system audits and maintain accurate documentation of IT assets.
- Provide on-site support to clients when required.
About You
- Proven experience in a 1st Line Helpdesk Technician role. Ideally 2-3 years experience.
- Proficiency in Windows 11, Office 365 and mac OS support.
- Familiarity with Active Directory, Microsoft Exchange and networking fundamentals.
- Experience with Power Shell, VBScript and BAT scripting for automation tasks.
- Knowledge of MS SQL queries.
- Proficiency in Mac administration.
- Strong communication skills to effectively engage with clients.
- Excellent troubleshooting abilities and a proactive approach to problem-solving.
- Strong planning organizational and interpersonal skills.
- Ability to prioritize tasks and work independently or as part of a team.
- Relevant certifications (e. g., Comp TIA A+, Microsoft Certified IT Professional) are a plus.
- Eligible to work in the UK and able to commute to Ardleigh (CO7 7PL).
- Why Join Us
At Mercury Maynard, we reward dedication and hard work.
As part of our team, you’ll enjoy
- Salary starting from £25,000 per year
- Minimum of 20 days holiday, plus bank holidays
- Company events
- Free on-site parking
Are You Our Ideal Candidate?
If you’re passionate about IT, enjoy helping clients and thrive in a dynamic and supportive environment, we’d love to hear from you.
Apply today to join a company that values your growth and success!
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1st/2nd Line IT Support Technician employer: MERCURY MAYNARD LIMITED
At Mercury Maynard, we pride ourselves on fostering a supportive and collaborative work environment in Ardleigh, Colchester, where every team member's unique skills are valued. As a 1st/2nd Line IT Support Technician, you'll not only receive competitive benefits such as a starting salary of £25,000 and generous holiday allowances, but you'll also have the opportunity to grow your career while making a meaningful impact through exceptional IT support. Join us to be part of a dedicated team that prioritises employee development and celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MERCURY MAYNARD LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MERCURY MAYNARD LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MERCURY MAYNARD LIMITED!
✨Direct Apply to MERCURY MAYNARD LIMITED
Let's not forget to apply directly through the MERCURY MAYNARD LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st/2nd Line IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MERCURY MAYNARD LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MERCURY MAYNARD LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MERCURY MAYNARD LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
