At a Glance
- Tasks: Plan and coordinate engineering schedules while providing top-notch customer support.
- Company: Join a respected engineering firm with a supportive team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and career progression opportunities.
- Other info: Secure, permanent role with ongoing training and development.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Experience in service coordination and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Droitwich
Salary: £27,000 per annum + Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time, Permanent
About the Role
We are seeking a motivated and organised Service Coordinator to join our busy engineering team based in Droitwich. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional support to both customers and field engineers.
As a Service Coordinator, you will be responsible for planning and scheduling engineering appointments, managing customer communications, processing purchase orders, and ensuring all service administration is completed accurately and efficiently. This is a permanent position offering stability, career development, and the chance to become part of a well-established engineering business.
Key Responsibilities
- Plan and coordinate engineers' schedules to maximise efficiency.
- Arrange service and maintenance appointments with customers.
- Respond to customer enquiries by telephone and email in a professional and courteous manner.
- Process purchase orders and maintain accurate records.
- Produce service-related reports and update internal systems.
- Maintain and update customer information using the company's CRM system.
- Liaise with engineers, customers, and suppliers to ensure jobs are completed successfully.
- Provide administrative support to the service department and assist with day-to-day operations.
About You
The ideal candidate will have:
- Previous experience in a Service Coordinator, Service Administrator, or similar role.
- Experience using CRM systems to manage customer and service information.
- Knowledge of processing purchase orders and preparing reports.
- Excellent organisational and time management skills.
- A professional telephone manner with strong communication abilities.
- A commitment to delivering outstanding customer service.
- Good working knowledge of Microsoft Office applications.
- The flexibility to travel occasionally to other company locations when required.
What We Offer
- Competitive starting salary of £27,000 per annum.
- Annual salary review.
- 25 days annual leave plus bank holidays.
- Company pension scheme.
- Ongoing training and opportunities for career progression.
- Friendly and supportive team environment.
- A secure, permanent role within a successful and growing engineering company.
If you are an organised, customer-focused professional looking for a new challenge within a respected engineering business, we'd love to hear from you. Apply today and become a valued member of our Droitwich-based team.
Service Coordinator employer: Mercury Hampton
Join a dynamic and supportive team at our well-established structural and civil engineering consultancy in Appley Bridge, Wigan, where we prioritise employee growth and development. Enjoy a hybrid working model that promotes work-life balance, alongside competitive salaries and comprehensive benefits that reflect our commitment to your professional journey. With a culture that values innovation and collaboration, you'll find meaningful opportunities to make an impact while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Coordinator role you’re after at Mercury Hampton.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Mercury Hampton a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Mercury Hampton.
✨Apply Through Company Websites
When you spot a role like Service Coordinator at Mercury Hampton, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Mercury Hampton a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Mercury Hampton specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Mercury Hampton
✨Brush Up on Core Engineering Principles
Before heading into the interview with Mercury Hampton, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Mercury Hampton want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
