At a Glance
- Tasks: Coordinate engineers and manage customer enquiries in a fast-paced environment.
- Company: Established engineering company with a strong reputation and supportive culture.
- Benefits: Competitive salary, 25 days holiday, pension, and career development opportunities.
- Other info: Flexible travel to the Midlands required; excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact on customer service and operations.
- Qualifications: Experience in scheduling roles and confident with CRM systems.
The predicted salary is between 27000 - 27000 £ per year.
Location: Manchester (with occasional travel to the Midlands)
Salary: £27,000 per annum + Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time, Temp to Permanent
About the Role
We are a well-established engineering company looking for a highly organised and customer-focused Service Coordinator to join our growing team. Based in Manchester, this is a varied and fast-paced role where you'll be responsible for coordinating engineers, scheduling service appointments, and ensuring excellent customer service from enquiry through to completion. The successful candidate will play a key role in supporting our service operations and maintaining strong relationships with both customers and engineers. Occasional travel to the Midlands will be required, so flexibility and a willingness to travel are essential.
Key Responsibilities
- Schedule and coordinate engineer appointments efficiently.
- Manage customer enquiries via telephone and email with a professional and friendly approach.
- Process purchase orders accurately and in a timely manner.
- Update and maintain customer records using the company's CRM system.
- Prepare service reports and administrative documentation.
- Liaise with engineers, suppliers, and customers to ensure smooth service delivery.
- Monitor job progress and communicate updates to customers.
- Support the wider service and operations team with general administrative duties.
About You
- Experienced in a Service Coordinator, Service Administrator, or similar scheduling role.
- Confident using CRM systems and maintaining accurate records.
- Experienced in processing purchase orders and producing reports.
- Highly organised with excellent attention to detail.
- A confident communicator with an excellent telephone manner.
- Passionate about delivering outstanding customer service.
- Able to prioritise workload and work effectively in a busy environment.
- Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
- Willing to travel occasionally to the Midlands as required.
What We Offer
- Competitive salary of £27,000 per annum.
- Annual salary review.
- 25 days holiday plus bank holidays.
- Company pension.
- Opportunities for training and career development.
- Supportive and friendly working environment.
- The opportunity to join a respected engineering business with a strong reputation and long-term career prospects.
If you're an organised and proactive individual with excellent coordination skills and enjoy working in a customer-focused environment, we'd love to hear from you. Apply today to become part of our growing engineering team.
Service Coordinator in Manchester employer: Mercury Hampton
Join a dynamic and supportive team at our well-established structural and civil engineering consultancy in Appley Bridge, Wigan, where we prioritise employee growth and development. Enjoy a hybrid working model that promotes work-life balance, alongside competitive salaries and comprehensive benefits that reflect our commitment to your professional journey. With a culture that values innovation and collaboration, you'll find meaningful opportunities to make an impact while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Manchester
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Coordinator role you’re after at Mercury Hampton.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Mercury Hampton a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Mercury Hampton.
✨Apply Through Company Websites
When you spot a role like Service Coordinator at Mercury Hampton, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Coordinator, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Mercury Hampton a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Mercury Hampton specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Mercury Hampton
✨Brush Up on Core Engineering Principles
Before heading into the interview with Mercury Hampton, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Mercury Hampton want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
