At a Glance
- Tasks: Supervise field service operations and coordinate technicians for smooth delivery.
- Company: Join a global mechanical engineering business with a dynamic team.
- Benefits: Up to £52,000 salary, company car, 25 days holiday, and annual bonus.
- Other info: Great training and progression opportunities in a fast-paced environment.
- Why this job: Be part of an exciting team and make a real impact in service operations.
- Qualifications: 3 years experience in a similar role; engineering background preferred.
The predicted salary is between 52000 - 52000 £ per year.
A cleaned up version of the job description.
Location: Loughborough
Salary: Up to £52,000 Basic Salary + Company Car/Allowance
Benefits include:
- 8% Pension
- 25 Days Holidays
- Annual Bonus
- Internal incentives
Global mechanical engineering business with training and progression opportunities. The role involves a mix of office, customer sites, and home.
Role Overview: An exciting opportunity has become available to join a busy service team. This is an office-based role. The successful candidate will work both independently and as part of a team to help ensure the smooth running of field service operations.
Key Responsibilities:
- Set up and create engineers work packs using SAP and C4C systems.
- Plan site activities and coordinate field technicians to ensure smooth operational delivery.
- Prepare and submit RAMS in conjunction with the SHEQ Manager.
- Update systems data where applicable.
- Liaise with customers regarding service activity and progress updates.
- Plan and procure third-party technical services and subcontract works.
- Ensure correct scheduling when using workshop services and issue updates to clients.
- Arrange site deliveries and collections.
- Price and procure third-party spare parts for site work.
- Liaise with Technical Support, Workshop Supervisor, and Area Sales Managers.
- Carry out any other duties reasonably required by the business.
- Work in line with company policies, standards, and health and safety guidelines.
Key Attributes:
- Generating work instruction packs.
- Sourcing spares.
- Planning and scheduling.
- Managing third-party services.
Desired Skills & Experience:
- 3 years experience in a similar role.
- Mechanical or electrical engineering background advantageous.
- Experience in planning/scheduling.
- Project management experience is advantageous.
- Previous experience within a service environment.
- Ability to work under pressure.
- Good interpersonal skills.
- Basic understanding of health and safety, QA systems, and their implementation.
This role is suitable for someone organised, proactive, and confident working in a fast-paced service environment.
Field Service Supervisor in Leicester employer: Mercury Hampton
Join a leading global mechanical engineering business as a Field Service Supervisor in Loughborough, where you will benefit from a competitive salary of up to £52,000, a company car or allowance, and a comprehensive benefits package including an 8% pension and 25 days of holiday. Our dynamic work culture promotes employee growth through extensive training and progression opportunities, while the mix of office, customer sites, and home working ensures a balanced and fulfilling work-life experience.
