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For Companies At a Glance
- Tasks: Engage with customers, provide technical advice, and support sales efforts.
- Company: Join a leading firm in high-performance lubrication solutions trusted globally.
- Benefits: Enjoy a 10% bonus, £8k car allowance, and clear career progression.
- Why this job: Be part of an innovative team focused on sustainability and engineering excellence.
- Qualifications: Degree in Engineering and 4-5 years in technical sales or customer support required.
- Other info: Opportunity for growth into Team Lead or Field Sales roles.
The predicted salary is between 36000 - 60000 £ per year.
Inbound Sales Engineer at Mercury Hampton Ltd
- 10% bonus
- Clear 12m route into Team Lead or Field Sales w/ £8k car allowance
- Commutable to Huddersfield – Brackenhall area (Brighouse, Dewsbury, Halifax, Wakefield)
This is a leading force in high-performance, speciality lubrication solutions, trusted by industries worldwide to keep their operations running at peak efficiency. Known for engineering excellence, innovation, and unwavering commitment to quality, the company partners with manufacturers and operators across sectors such as food production, mining, automotive, energy, and beyond.
Every product is the result of deep technical expertise, rigorous research, and a focus on sustainability; helping customers extend equipment life, reduce downtime, improve performance, and operate more responsibly.
With a strong global network and a dedicated local presence, the business delivers not only premium products, but also tailored solutions and expert support that solve complex operational challenges.
Responsibilities
- Respond to customer enquiries via phone, email, and CRM systems, providing technical advice and product recommendations.
- Prepare and follow up on quotations, as per our quotation and triage process, ensuring accuracy and timely delivery.
- Liaise with production, and logistics teams to confirm product specifications, lead times, and availability.
- Support the external sales team with technical documentation, pricing strategies, and customer insights.
- Follow up quotations to customers, in agreement on the approach with the respective sales person, as per our defined quote follow up process.
- Maintain and update customer records, sales forecasts, and pipeline reports.
- Identify opportunities for upselling and cross-selling, and increasing customers spend, based on customer needs.
- Supporting distributor growth and requirements.
- Work with the Internal Sales Team to ensure workloads are maintained. You will be allocated a territory to work within, however, during busy periods you will be expected to support your colleagues in other territories should they need support.
- Assist in resolving customer issues and complaints in a professional and timely manner.
- Stay up to date with product developments, industry trends, and competitor activity.
Requirements
- Degree in Engineering – Mechanical, Electrical, Chemical or related field.
- A minimum 4-5 years experience in technical sales, customer support or aftercare.
- Understanding of engineering principles and the ability to interpret technical specifications
- Strong communication skills and a desire to grow within a business long-term
This incredible business is looking to invest in a great persons career. If you fit the requirements submit your CV or reach out to Marston Robinson directly: m.robinson@mercuryhampton.com
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Inbound Sales Engineer employer: Mercury Hampton Ltd
Contact Detail:
Mercury Hampton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Engineer
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their high-performance lubrication solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your technical sales skills and problem-solving abilities. Tailoring your responses to align with the responsibilities listed in the job description will make a strong impression.
✨Tip Number 4
Stay updated on industry trends and competitor activities. Being knowledgeable about the market will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Inbound Sales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Inbound Sales Engineer position. Tailor your application to highlight how your skills and experience align with what Mercury Hampton Ltd is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4-5 years of experience in technical sales or customer support. Provide specific examples of how you've successfully responded to customer enquiries and supported sales teams in the past.
Showcase Your Technical Knowledge: Since the role requires a degree in Engineering and an understanding of engineering principles, make sure to mention your educational background and any relevant technical skills. This will demonstrate your capability to interpret technical specifications and provide sound advice.
Personalise Your Application: Address your application directly to Marston Robinson, as mentioned in the job description. A personal touch can make your application stand out. Also, ensure your CV is well-structured and free from errors before submitting it through our website.
How to prepare for a job interview at Mercury Hampton Ltd
✨Showcase Your Technical Knowledge
As an Inbound Sales Engineer, you'll need to demonstrate a solid understanding of engineering principles. Be prepared to discuss your degree and any relevant experience in technical sales or customer support. Highlight specific projects or challenges you've tackled that showcase your expertise.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle customer enquiries and complaints. Think of examples from your past experience where you successfully resolved issues or provided exceptional service. This will show your problem-solving skills and ability to communicate effectively.
✨Know the Company and Industry
Research Mercury Hampton Ltd and their products thoroughly. Understand their market position, key competitors, and recent developments in the lubrication solutions industry. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Highlight Your Teamwork Skills
Since the role involves liaising with various teams, be ready to discuss your experience working collaboratively. Share examples of how you've supported colleagues in previous roles, especially during busy periods, to show that you're a team player who can adapt to changing workloads.
