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- Tasks: Engage with customers, provide technical advice, and support sales teams.
- Company: Join a leading firm in high-performance lubrication solutions, trusted globally.
- Benefits: Enjoy a 10% bonus, £8k car allowance, and clear career progression.
- Why this job: Be part of a culture focused on innovation, quality, and sustainability.
- Qualifications: Degree in Engineering and 4-5 years in technical sales or customer support required.
- Other info: Opportunity for growth into Team Lead or Field Sales roles.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service – Engineering at Mercury Hampton Ltd
Customer Service – Engineering
- 10% bonus
- Clear 12m route into Team Lead or Field Sales w/ £8k car allowance
- Commutable to Huddersfield – Brackenhall area (Brighouse, Dewsbury, Halifax, Wakefield)
This is a leading force in high-performance, speciality lubrication solutions, trusted by industries worldwide to keep their operations running at peak efficiency. Known for engineering excellence, innovation, and unwavering commitment to quality, the company partners with manufacturers and operators across sectors such as food production, mining, automotive, energy, and beyond.
Every product is the result of deep technical expertise, rigorous research, and a focus on sustainability; helping customers extend equipment life, reduce downtime, improve performance, and operate more responsibly.
With a strong global network and a dedicated local presence, the business delivers not only premium products, but also tailored solutions and expert support that solve complex operational challenges.
Responsibilities
- Respond to customer enquiries via phone, email, and CRM systems, providing technical advice and product recommendations.
- Prepare and follow up on quotations, as per our quotation and triage process, ensuring accuracy and timely delivery.
- Liaise with production, and logistics teams to confirm product specifications, lead times, and availability.
- Support the external sales team with technical documentation, pricing strategies, and customer insights.
- Follow up quotations to customers, in agreement on the approach with the respective sales person, as per our defined quote follow up process.
- Maintain and update customer records, sales forecasts, and pipeline reports.
- Identify opportunities for upselling and cross-selling, and increasing customers spend, based on customer needs.
- Supporting distributor growth and requirements.
- Work with the Internal Sales Team to ensure workloads are maintained. You will be allocated a territory to work within, however, during busy periods you will be expected to support your colleagues in other territories should they need support.
- Assist in resolving customer issues and complaints in a professional and timely manner.
- Stay up to date with product developments, industry trends, and competitor activity.
Requirements
- Degree in Engineering – Mechanical, Electrical, Chemical or related field.
- A minimum 4-5 years experience in technical sales, customer support or aftercare.
- Understanding of engineering principles and the ability to interpret technical specifications
- Strong communication skills and a desire to grow within a business long-term
This incredible business is looking to invest in a great persons career. If you fit the requirements submit your CV or reach out to Marston Robinson directly: m.robinson@mercuryhampton.com
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Customer Service - Engineering employer: Mercury Hampton Ltd
Contact Detail:
Mercury Hampton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Engineering
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their high-performance lubrication solutions will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Network with professionals in the engineering and customer service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights about the company and potentially refer you for the position.
✨Tip Number 3
Brush up on your technical knowledge related to mechanical, electrical, or chemical engineering principles. Being able to interpret technical specifications will set you apart from other candidates and show that you're ready for the challenges of the role.
✨Tip Number 4
Prepare to discuss your previous experience in technical sales or customer support. Think of specific examples where you've successfully resolved customer issues or upsold products, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Service - Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering degree and relevant experience in technical sales or customer support. Emphasise your understanding of engineering principles and any specific achievements that demonstrate your ability to provide technical advice.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with customer service and how it aligns with the responsibilities outlined in the job description, such as responding to enquiries and preparing quotations.
Highlight Relevant Skills: In your application, focus on your strong communication skills and your ability to interpret technical specifications. Provide examples of how you've successfully resolved customer issues or contributed to upselling and cross-selling in previous roles.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team at Mercury Hampton Ltd.
How to prepare for a job interview at Mercury Hampton Ltd
✨Showcase Your Technical Knowledge
Since the role requires a degree in engineering and experience in technical sales, be prepared to discuss your understanding of engineering principles. Brush up on relevant technical specifications and be ready to explain how you've applied this knowledge in previous roles.
✨Demonstrate Strong Communication Skills
Effective communication is key in customer service roles. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so think about how you would handle inquiries or complaints professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer issues or provided technical support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Industry
Familiarise yourself with Mercury Hampton Ltd and its products. Understand their market position and recent developments in the lubrication solutions industry. This will not only help you answer questions but also show your genuine interest in the company.
