Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Service Engineers and ensure top-notch customer support.
- Company: Join a leading distributor of CNC machine tools with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, health insurance, and gym discounts.
- Why this job: Be part of a culture that values excellence and customer satisfaction in engineering.
- Qualifications: Experience in customer support management and knowledge of engineering is essential.
- Other info: This role is available due to an internal promotion, showcasing growth opportunities.
The predicted salary is between 75000 - 86000 £ per year.
Customer Support Manager Basic salary up to £75,000 + quarterly bonus OTE up to £86,000 Location – Warwickshire Company vehicle Outstanding brand reputation with the Engineering industry 25 days holiday, plus Bank Holidays Vitality health insurance, life assurance, death in service x4 annual salary, employee benefits scheme including gym and retailer discounts We have partnered with a leading distributor of CNC machine tools in the UK and Ireland, who are looking for an experienced Customer Support Manager to join their Service Department. This position is available because of an Internal Promotion. About the Company: Our client provides high-quality CNC machine tools to various critical industries including aerospace, power generation, motorsport, oil and gas, medical, automotive, and precision component manufacture. Their strong brand reputation is built on product excellence, exceptional customer service and a firm culture. Key Responsibilities: Manage Service Engineers and Technical Helpdesk Support new machine tool sales and warranty obligations Deliver engineering sales in line with company budget Ensure efficient management and support of Service Engineers Manage quality control of m…
Customer Support Manager - Engineering employer: Mercury Hampton Careers
Contact Detail:
Mercury Hampton Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager - Engineering
✨Tip Number 1
Familiarize yourself with the CNC machine tools industry. Understanding the products and services offered by our client will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your experience in managing teams and providing technical support. Be ready to share specific examples of how you've successfully led a team or resolved customer issues in the past.
✨Tip Number 3
Research the company's brand reputation and values. Being able to articulate why you want to work for them and how you align with their culture can set you apart from other candidates.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the company. Asking insightful questions about their service department or future projects shows your enthusiasm and commitment.
We think you need these skills to ace Customer Support Manager - Engineering
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer support management, particularly in engineering or technical fields. Use specific examples that demonstrate your ability to manage teams and deliver exceptional service.
Showcase Your Skills: Clearly outline your skills that align with the job requirements, such as leadership, communication, and problem-solving abilities. Mention any relevant certifications or training that could set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Explain why you are a great fit for the Customer Support Manager position and how you can contribute to the company's success.
How to prepare for a job interview at Mercury Hampton Careers
✨Understand the Engineering Industry
Familiarize yourself with the CNC machine tools and the specific industries they serve, such as aerospace and automotive. This knowledge will help you demonstrate your understanding of the company's products and how they impact their clients.
✨Showcase Leadership Skills
As a Customer Support Manager, you'll be managing Service Engineers and Technical Helpdesk teams. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific scenarios where you resolved customer issues or improved service efficiency, and be ready to share those experiences.
✨Highlight Your Sales Acumen
Since the role involves delivering engineering sales, be prepared to discuss your experience with sales strategies and how you've met or exceeded sales targets in previous positions. This will show your potential employer that you can contribute to the company's budget goals.
