At a Glance
- Tasks: Deliver memorable service and connect with guests in a vibrant environment.
- Company: Join the dynamic team at Mercure London Bankside, where hospitality meets heart.
- Benefits: Enjoy free hotel stays, discounts, training, and wellness support.
- Other info: Flexible hours, career development, and a supportive work culture await you.
- Why this job: Be part of a diverse team that values your personality and growth.
- Qualifications: Fluency in English and a sparkling personality to engage with guests.
The predicted salary is between 14.8 - 14.8 £ per hour.
Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. You will work varying services from 7 a.m. to 3 p.m. or from 3 p.m. to 11 p.m., allowing you to organise your free time flexibly!
Deliver consistent and memorable service to all our guests. Connect and work together with your team to ensure every guest leaves with a wish to return. You should be a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.
We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training program that will support you at every step in your new role. We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
What do you get from us?
- Salary £14.80 per hour
- Service Charge
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers
Of course you also want to know what it's like to work at Mercure London Bankside? You will end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Waiter/Waitress employer: MERCURE
At Mercure London Bankside, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to shine. With exceptional benefits like free stays in our hotels, extensive training through the Accor Academy, and opportunities for international development, we empower our staff to grow both personally and professionally while delivering memorable experiences to our guests. Join us in a supportive environment that celebrates individuality and teamwork, making every day at work a rewarding adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MERCURE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MERCURE
Don't be shy about reaching out to MERCURE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MERCURE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MERCURE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
