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- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join the Mercure White Hart Salisbury, part of the global Accor network.
- Benefits: Full training provided, flexible hours, and opportunities for growth in hospitality.
- Why this job: Be the first impression and create lasting memories for guests every day.
- Qualifications: Friendly, approachable, with excellent customer service skills; previous experience preferred.
- Other info: Diverse and inclusive workplace with limitless opportunities for personal and professional development.
The predicted salary is between 20000 - 30000 £ per year.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:
- Welcomes guests and takes care of them from their arrival through to departure.
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
- Helps encourage customer loyalty by building friendly, personalized relationships.
- Anticipates guests' needs and takes them into consideration.
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures.
- Handles phone calls and e-mails.
- Passes information on as necessary to other departments (conference and banqueting, floor staff, technical etc.) and to other members of the front-desk team.
Qualifications:
- Previous experience in a similar role is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours essential.
- Basic IT skills.
- Full training provided.
Additional Information:
By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Receptionist in Salisbury employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Salisbury
✨Tip Number 1
Make sure to research the company before your interview. Knowing about their values and culture will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist, like handling difficult guests or managing phone calls. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Receptionist in Salisbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and approachable side of you that matches our vibe at StudySmarter. Remember, first impressions matter!
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight any relevant experience and skills that align with what we’re looking for, like customer service and IT skills. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MERCURE
✨Know the Company
Before your interview, take some time to research the Mercure White Hart Salisbury and the Accor network. Understanding their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your capability to create memorable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing phone calls, and working with other departments. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your skills and experience.
✨Be Personable and Approachable
Since the role requires building friendly relationships with guests, make sure to showcase your personality during the interview. Smile, maintain eye contact, and engage with your interviewer as if they were a guest. This will give them a taste of how you would interact with customers.
