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For Companies At a Glance
- Tasks: Welcome guests at night and ensure their comfort and safety.
- Company: Join Accor, a global leader in hospitality with a supportive culture.
- Benefits: Opportunities for growth, learning, and a sense of purpose in your work.
- Why this job: Be the face of our hotel and make a real difference in guest experiences.
- Qualifications: Customer service experience and ability to work independently at night.
- Other info: Join a diverse team and explore limitless opportunities in hospitality.
The predicted salary is between 12 - 16 £ per hour.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
As our next Night Porter, you…
- Are the ‘face of the Mercure White Hart Salisbury’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake PMS end of day procedures and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Qualifications
Your experience and skills include:
- Previous night porter experience or hotel host experience (desirable)
- Customer service experience and working with the public (desirable)
- Ability to work alone throughout the night
- Ability to work well under pressure
- Ability to use your initiative and to follow written / verbal instructions
- Knowledge of food safety & hygiene
- Knowledge of general health & safety procedures
Additional Information
One more thing… By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Porter in Salisbury employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Salisbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit the Accor careers page regularly and apply directly through our website. Show us your enthusiasm by being one of the first to apply!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and night shifts. Think about scenarios where you’ve gone above and beyond for guests. We love to hear about your personal touch!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the Night Porter role and helps keep you on our radar.
We think you need these skills to ace Night Porter in Salisbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects who you are and why you’re passionate about hospitality.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or as a night porter. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at MERCURE
✨Know the Company
Before your interview, take some time to research Accor and the Mercure White Hart Salisbury. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for guests, as this will demonstrate your ability to thrive under pressure.
✨Demonstrate Initiative and Autonomy
Since the role requires working alone at night, it's crucial to convey your ability to take initiative. Think of instances where you had to make decisions independently or solve problems without supervision. This will reassure the interviewers that you can handle the responsibilities of the position.
✨Prepare for Safety Procedures Questions
Given the importance of safety checks and health regulations in the hospitality sector, brush up on your knowledge of food safety and general health and safety procedures. Be ready to discuss how you would ensure guest safety and comfort during your shift, as this is a key aspect of the Night Porter role.
