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- Tasks: Supervise front office operations and provide exceptional service to guests.
- Company: Join a stylish hotel transforming into a modern four-star experience.
- Benefits: Enjoy private healthcare, discounts, free meals, and career development opportunities.
- Other info: Opportunity to grow within a global brand and make a positive impact.
- Why this job: Be part of a dynamic team making every guest's stay unforgettable.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath‑taking views of the London skyline. The hotel is currently undergoing a refurbishment to shift to a four‑star hotel and new branding, aiming to become a modern, stylish 12‑storey hotel. The upcoming project will create a dual branding, stylish and modern hotel combining 3* and 4* products.
Our promise Caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission Make the impossible possible to realise your dreams.
MAIN RESPONSIBILITIES
- Apply thorough working knowledge of the front office operations.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP’s).
- Ensure efficient and courteous reception service.
- Supervise front cashiers and help out with accounting problems.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost‑effective employee levels are maintained at all times.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
- Ensure that all staff under your control carry out their duties in accordance with the Brand.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Customer Relations
- Provide efficient, friendly and professional service to all guests, making every guest experience positive.
- Take a positive problem‑solving approach with guest problems and concerns.
- Actively sell and promote the hotel facilities and services.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
PERKS FOR YOU
- Private Health Care
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Eye Test Vouchers
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Candidates must have the right to work in the UK.
Reception Supervisor employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reception Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the hotel and its recent changes. Knowing about the refurbishment and new branding will show your genuine interest and help you stand out as a candidate who’s ready to contribute to their vision.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to solve guest problems or handle VIPs. Being able to demonstrate your problem-solving approach during the interview will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor role. Highlight your relevant experience in front office operations and customer service. We love seeing how your skills align with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at MERCURE
✨Know the Hotel Inside Out
Before your interview, make sure you research Mercure & ibis London Earls Court thoroughly. Familiarise yourself with their services, recent refurbishments, and the dual branding concept. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll need to demonstrate your passion for providing impeccable service. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight how you handle difficult situations and ensure every guest leaves with a positive experience.
✨Prepare for Team Management Questions
Expect questions about team supervision and training. Think of specific instances where you've successfully led a team or implemented training programs. Be ready to discuss how you communicate effectively with staff and ensure everyone is on the same page regarding policies and procedures.
✨Emphasise Problem-Solving Abilities
The role requires a proactive approach to problem-solving. Prepare to discuss scenarios where you've resolved guest issues or improved service delivery. Show that you can think on your feet and maintain a positive attitude, even under pressure.