At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a memorable stay.
- Company: Join the friendly team at Hawkwell House, part of Mercure.
- Benefits: Enjoy discounts, free meals, complimentary stays, and health insurance.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Service-focused personality; experience is a plus but not essential.
The predicted salary is between 18900 - 23100 £ per year.
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service.
- Willing to work morning or afternoon shifts according to the needs of the business.
- Enroll our guests in Accor Loyalty Membership.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Take every opportunity to be a “salesperson” by actively selling special promotions and facilities available within the Hotel.
- Service focused personality is essential; experience is an asset.
- Dealing with guest complaints following Mercure standards.
- Great communication with all departments.
- Making sure all important information is passed to the next shift and your colleagues.
- Assure the task list has been done.
- Being proactive in sorting out problems.
- Working with Opera or related systems is a plus.
- Fluency in English.
Your experience and skills include:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service.
- Take the initiative to add a personalized experience.
- Dealing with payments (credit cards).
- Communicate with guests by email and on the phone.
- Problem solving.
- Service focused personality is essential.
Additional Information:
- Experience is an asset.
- Prior experience working with Opera or a related system.
- Additional languages are a plus.
Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
PERKS FOR YOU:
- Employee benefit card offering discounted rates at Accor worldwide.
- Free and delicious meal breaks on duty.
- Complimentary stays in the UK and North Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Health Insurance.
- Cycle-to-work scheme.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
Candidates must have the right to work in the UK.
Front office team member (Days & NIght) in Oxford employer: MERCURE
MERCURE in Oxford is an excellent employer that values its team members by offering a supportive work culture and numerous growth opportunities within the hospitality industry. Employees enjoy benefits such as free meals, discounted rates at Accor hotels, and a commitment to fostering a passion for food and customer satisfaction, making it a rewarding place to build a career.
