At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure memorable experiences.
- Company: Join a vibrant hotel within the Accor network, known for its heartfelt service.
- Benefits: Discounted stays, free meals, health insurance, and career growth opportunities.
- Other info: Dynamic environment with opportunities to develop your talent globally.
- Why this job: Be part of a team that creates positive impacts and embraces responsible hospitality.
- Qualifications: Service-focused personality; experience with Opera systems is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. At Hawkwell House, our team reflects Mercure’s spirit of heartfelt service and local discovery, offering a supportive workplace and a guest experience rooted in Oxford’s unique character. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities:- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service.
- Willing to work morning or afternoon shifts according to the needs of the business.
- Enroll our guests in Accor Loyalty Membership.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Service focused personality is essential; experience is an asset.
- Dealing with guest complaints following Mercure standards.
- Great communication with all departments.
- Making sure all important information is passed to the next shift and your colleagues.
- Assure the task list has been done.
- Being proactive in sorting out problems.
- Working with Opera or related systems is a plus.
- Fluency in English.
- Take the initiative to add a personalized experience.
- Dealing with payments (credit cards).
- Communicate with guests by email and on the phone.
- Problem solving.
- Service focused personality is essential.
- Experience is an asset.
- Prior experience working with Opera or a related system.
- Additional languages are a plus.
- Employee benefit card offering discounted rates at Accor worldwide.
- Free and delicious meal breaks on duty.
- Complimentary stays in the UK and North Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Health Insurance.
- Cycle-to-work scheme.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
Candidates must have the right to work in the UK.
Front office team member in Oxford employer: MERCURE
Join Hawkwell House, a proud member of the Accor network, where we prioritise your growth and well-being in a vibrant work environment. With a commitment to responsible hospitality, we offer extensive development opportunities, a supportive team culture, and unique perks such as complimentary stays and discounts at our hotels and restaurants. Embrace the chance to make a meaningful impact on our guests' experiences while enjoying a fulfilling career in the heart of Oxford.
StudySmarter Expert Advice🤫
We think this is how you could land Front office team member in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MERCURE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MERCURE
Don't be shy about reaching out to MERCURE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front office team member in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MERCURE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MERCURE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
