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- Tasks: Lead the hotel operations overnight, ensuring guest safety and satisfaction.
- Company: Join Mercure Bridgwater, a vibrant part of the Accor Hotels family.
- Benefits: Enjoy a competitive salary, free hotel nights, and exclusive discounts.
- Why this job: Perfect for those who thrive in dynamic environments and love helping others.
- Qualifications: Previous hospitality experience preferred; strong communication and problem-solving skills required.
- Other info: Full training provided; DBS check covered by us.
The predicted salary is between 26582 - 37214 £ per year.
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Take the Lead as Night Manager at Mercure Bridgwater
We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).
Key Responsibilities:
Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly
Welcome late arrivals and process night check-ins and check-outs
Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times
Handle guest requests, enquiries, and emergencies professionally and efficiently
Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures
Liaise with the Reception team to ensure a seamless handover to the morning shift
About You:
Previous experience in a similar night or front desk role within hospitality is preferred
Strong problem-solving skills and the ability to stay calm under pressure
Excellent communication and customer service skills
Highly organised with good attention to detail and numeracy skills
Ability to work independently and confidently make decisions overnight
IT literate; knowledge of hotel PMS systems an advantage (full training provided)
Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to besuccessful.
Job Description
Take the Lead as Night Manager at Mercure Bridgwater
We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).
Key Responsibilities:
-
Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly
-
Welcome late arrivals and process night check-ins and check-outs
-
Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times
-
Handle guest requests, enquiries, and emergencies professionally and efficiently
-
Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures
-
Liaise with the Reception team to ensure a seamless handover to the morning shift
About You:
-
Previous experience in a similar night or front desk role within hospitality is preferred
-
Strong problem-solving skills and the ability to stay calm under pressure
-
Excellent communication and customer service skills
-
Highly organised with good attention to detail and numeracy skills
-
Ability to work independently and confidently make decisions overnight
-
IT literate; knowledge of hotel PMS systems an advantage (full training provided)
Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to besuccessful.
Additional Information
We’re offering:-
·Salary: £26,582 / year (40h permanent contract)
· Up to 4 Free nights in Accor Hotels for every year of your employment
· Discounted rooms in all Accor Hotels Worldwide
· Discounted rate at all Legacy Hotels
· 15% Off your final bill in every Accor Restaurant or Bar
· 35% Discount in all MPW Restaurants
· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.
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Night Manager employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Manager at Mercure Bridgwater. Understanding the nuances of overseeing nightly operations and handling guest requests will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous experience in hospitality, especially in night or front desk roles. Be ready to share specific examples of how you've successfully managed guest interactions or resolved issues during late hours.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you had to think on your feet. This will illustrate your ability to stay calm under pressure, which is crucial for a Night Manager.
✨Tip Number 4
If you have experience with hotel PMS systems, make sure to mention it. Even if you haven't used the specific system at Mercure, demonstrating your IT literacy can set you apart from other candidates.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any night or front desk roles. Emphasise your problem-solving skills and ability to handle emergencies, as these are crucial for the Night Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work independently during overnight hours. Mention specific examples from your past experiences that demonstrate your capability to manage hotel operations effectively.
Highlight IT Skills: Since knowledge of hotel PMS systems is an advantage, if you have experience with any relevant software, be sure to mention it. This will show that you are IT literate and ready to adapt to the hotel's systems.
Prepare for Potential Questions: Think about how you would handle various scenarios that may arise during your night shift, such as guest complaints or emergencies. Being prepared to discuss these situations can set you apart during the interview process.
How to prepare for a job interview at MERCURE
✨Showcase Your Night Shift Experience
Make sure to highlight any previous experience you have in night shifts or front desk roles. Discuss specific situations where you successfully managed guest requests or emergencies during the night, as this will demonstrate your capability to handle the responsibilities of a Night Manager.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively solved problems under pressure. The interviewers will be looking for your ability to stay calm and make decisions independently, so share stories that showcase your critical thinking and quick decision-making skills.
✨Emphasise Communication Skills
As a Night Manager, excellent communication is key. Be ready to discuss how you’ve handled guest interactions, especially in challenging situations. Highlight your customer service skills and how you ensure guests feel safe and comfortable during their stay.
✨Familiarise Yourself with Hotel Operations
Research the hotel’s operations and any specific systems they use, such as PMS. Even if you haven't used their exact system before, showing that you understand hotel operations and are IT literate will give you an edge in the interview.
