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For Companies At a Glance
- Tasks: Welcome guests at night, ensure their safety, and enhance their experience.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be the face of our hotel and make a real impact on guest experiences.
- Qualifications: Fluency in English and a passion for guest relations are essential.
- Other info: Join a supportive team where your initiative is valued and growth is encouraged.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Located in the Heart of London, Mercure London Bridge Hotel is looking for you to bring your sparking personality in the position of Night Auditor.
Benefits
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Responsibilities
- You are the ‘face of Mercure London Bridge’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and make the link with the different departments of the hotel to ensure a wonderful guest experience.
- Be an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Qualifications & Training
To help you navigate your role, and support your success you will be trained in all front-of-house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing… By working at the Mercure London Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Ready to discover more? Get in touch with us. We would love to hear from you.
Additional Information
Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Night Auditor employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at Accor or can give you the inside scoop on what it’s like to work there.
✨Tip Number 2
Prepare for the interview by researching Accor and the Mercure London Bridge Hotel. Understand their values and how they prioritise guest experience. This will help you show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your guest relations skills! Role-play common scenarios you might face as a Night Auditor. This will boost your confidence and help you shine during the interview when discussing how you’d handle various situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from Accor.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your character and enthusiasm for the Night Auditor role.
Tailor Your Application: Make sure to tailor your application specifically for the Night Auditor position at Mercure London Bridge. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the amazing opportunities we have at Accor.
How to prepare for a job interview at MERCURE
✨Know the Company Inside Out
Before your interview, take some time to research Accor and the Mercure London Bridge Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Relations Skills
As a Night Auditor, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've excelled in guest relations or resolved issues. Highlight your ability to connect with guests and ensure their comfort, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to discuss how you handle unexpected situations. Whether it's a guest complaint or a safety concern, showcasing your problem-solving skills will reassure the interviewers that you're capable of managing the responsibilities of the Night Auditor position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they promote inclusivity within the workplace. This shows that you're not just interested in the job, but also in being a part of their community.
