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- Tasks: Ensure guest satisfaction and manage overnight operations efficiently.
- Company: Join the newly renovated Mercure London Earls Court hotel.
- Benefits: Enjoy discounts, free meals, and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills.
- Other info: Great chance to develop your talent in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co‑working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Located in the Heart of London, Mercure London Bankside Hotel, it is looking for a Night Auditor who brings a sparking personality.
As part of our team you can have
Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: our objective is simple—make you grow and give you the spark to unleash your personality
As our next Night Auditor, you…
You are the ‘face of Mercure London Bankside’, extending a warm welcome to our guests during the night, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
Assist in the general running of the hotel at night and make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
A little more information:
To help you navigate your role, and support your success you will be trained in all front‑of‑house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest\’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing…
By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at or on Instagram @heartists.ena
Ready to discover more? Get in touch with us.
Additional Information
Of course you also want to know what it\’s like to work at Mercure London Bankside Hotel.
First and most important; you end up in a close‑knit team in which your own initiative is greatly appreciated and where the atmosphere is good.
We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Information on the processing of personal data
By submitting an application to ESSENDI UK HOTELS 1 LIMITED, trading as Essendi UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates\’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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Night Auditor employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Don’t just sit back and wait for job alerts. Be proactive! Visit our website regularly and apply directly for the Night Auditor position at Mercure London Earls Court. The more applications you send, the better your chances!
✨Tip Number 3
Prepare for interviews by researching common questions for Night Auditors. Practice your responses and think about how your skills align with the job description. Confidence is key!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Night Auditor role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at MERCURE
✨Know the Hotel Inside Out
Before your interview, take some time to research the Mercure London Earls Court hotel. Familiarise yourself with its facilities, especially the London Suite and the F&B outlets. This knowledge will help you answer questions confidently and show your genuine interest in the property.
✨Demonstrate Customer Service Skills
As a Night Auditor, you'll be the face of the hotel during the night shift. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved complaints or went above and beyond for guests, as this will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to common scenarios, such as dealing with a guest complaint or managing a cash discrepancy. This will help you think on your feet during the interview.
✨Show Your Team Spirit
The job requires working closely with colleagues and management. Be prepared to discuss how you collaborate with others and contribute to a positive team environment. Share examples of teamwork from previous roles to demonstrate your ability to work cohesively with others.
