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- Tasks: Supervise front office operations and provide exceptional service to guests.
- Company: Join a stylish hotel transforming into a modern four-star experience.
- Benefits: Enjoy private healthcare, discounts, free meals, and career development opportunities.
- Why this job: Be part of a dynamic team making every guest's experience unforgettable.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Opportunity to grow your career globally within a supportive environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Company Description Mercure & ibis London Earls Court and Barnaby's Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breathâtaking views of the London skyline. The hotel is currently undergoing a refurbishment to shift to a fourâstar hotel and new branding, aiming to become a modern, stylish 12âstorey hotel. The upcoming project will create a dual branding, stylish and modern hotel combining 3* and 4* products.
Our promise Caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission Make the impossible possible to realise your dreams.
MAIN RESPONSIBILITIES
- Apply thorough working knowledge of the front office operations.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP's).
- Ensure efficient and courteous reception service.
- Supervise front cashiers and help out with accounting problems.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and costâeffective employee levels are maintained at all times.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
- Ensure that all staff under your control carry out their duties in accordance with the Brand.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Customer Relations
- Provide efficient, friendly and professional service to all guests, making every guest experience positive.
- Take a positive problemâsolving approach with guest problems and concerns.
- Actively sell and promote the hotel facilities and services.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel.
PERKS FOR YOU
- Private Health Care
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Eye Test Vouchers
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Candidates must have the right to work in the UK.
Reception Supervisor in London employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Reception Supervisor in London
â¨Tip Number 1
Get to know the hotel! Research Mercure & ibis London Earls Court and understand their vibe, values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for their mission.
â¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how youâd handle guest relations and team dynamics, as these are key for a Reception Supervisor role.
â¨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you go for your interview. First impressions count, especially in hospitality where presentation is everything.
â¨Tip Number 4
Donât forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows youâre keen and keeps you fresh in their minds!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We love to see candidates who are genuine and passionate about hospitality. Donât be afraid to share a bit about yourself and what makes you excited about this role.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor position. Highlight your relevant experience in front office operations and any training you've conducted. This shows us that you understand the role and are ready to hit the ground running!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Itâs super easy and ensures your application goes directly to us. Plus, youâll find all the details you need about the role right there!
How to prepare for a job interview at MERCURE
â¨Know the Hotel Inside Out
Before your interview, make sure you research Mercure & ibis London Earls Court thoroughly. Familiarise yourself with their services, recent refurbishments, and the dual branding concept. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
â¨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll need to demonstrate your passion for providing impeccable service. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your problem-solving skills and how you handle difficult situations with grace.
â¨Prepare for Team Management Questions
Expect questions about supervising and training staff. Think of specific instances where you've successfully led a team or implemented training programs. Be ready to discuss how you ensure effective communication and maintain high standards within your team.
â¨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the industry and the importance of presentation in a hotel environment.