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- Tasks: Welcome guests and ensure their stay is unforgettable with your personal touch.
- Company: Join the vibrant team at Mercure London Bankside, part of the global Accor network.
- Benefits: Enjoy free hotel stays, discounts, training opportunities, and a supportive work environment.
- Why this job: Be the face of hospitality in London and grow your career in a dynamic setting.
- Qualifications: Fluency in English and a passion for excellent customer service.
- Other info: Experience a close-knit team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Located in the Heart of London, Mercure London Bankside Hotel is looking for you to bring your sparkling personality in the position of Front Office Team Member / Receptionist.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Receptionist, you are the ‘face of Mercure London Bankside’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will make the link with the different departments of the hotel to ensure a wonderful guest experience. You are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests, you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
By working at the Mercure London Bankside you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Of course you also want to know what it's like to work at Mercure London Bankside? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Hotel Receptionist / Front Office Team Member in London employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member in London
✨Tip Number 1
Get to know the hotel! Before your interview, check out Mercure London Bankside's website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Remember, a warm smile and a friendly attitude go a long way!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and explore other opportunities within the Accor network. Don’t miss out!
We think you need these skills to ace Hotel Receptionist / Front Office Team Member in London
Some tips for your application 🫡
Show Your Sparkling Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific qualities that make you a great fit for the Front Office Team Member position.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly, making it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Mercure London Bankside.
How to prepare for a job interview at MERCURE
✨Show Your Sparkling Personality
As a Front Office Team Member, your personality is key! Be sure to showcase your warmth and enthusiasm during the interview. Think about how you can make a memorable first impression, just like you would with guests at the hotel.
✨Understand Guest Perspectives
Since understanding things from the guest's perspective is crucial, prepare by thinking of examples where you've gone above and beyond for customers. This will demonstrate your dedication to their well-being and enhance your appeal as a candidate.
✨Familiarise Yourself with the Hotel
Do some research on Mercure London Bankside and its services. Knowing about their commitment to diversity and inclusion, as well as their training opportunities, will show that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics or training opportunities. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.
