At a Glance
- Tasks: Ensure guests have a smooth stay and lead a motivated front office team.
- Company: Join the vibrant Mercure London Bankside team focused on memorable guest experiences.
- Benefits: Enjoy free hotel stays, discounts worldwide, and extensive training opportunities.
- Other info: Flexible hours, bonus scheme, and international development opportunities await you.
- Why this job: Be part of a close-knit team where your initiative is valued and growth is encouraged.
- Qualifications: Experience in similar roles, excellent customer service skills, and a positive attitude.
The predicted salary is between 31500 - 38500 £ per year.
Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Free night stays in our UK hotels (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Front Office Manager, you will:
- Ensure that guests have a smooth running stay at the hotel
- Manage and motivate front office teams in order to provide high quality services for guests
- Ensure the department meets its quantitative and qualitative targets
- Increase revenue through sales efforts and by managing rooms revenue effectively (Revenue Management)
- Implement brand and Group projects and identity features
- Ensure effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
- Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment
- Carry out Duty Management shifts accordingly to DM ROTA and business needs
Qualifications:
- Previous experience in similar roles is preferable
- Friendly, approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Essential to be flexible with working hours
What do you get from us?
- Annual salary £40,000.00
- Bonus Scheme
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities
You will be part of a close-knit team where your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You will have the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Front Office Manager in London employer: MERCURE
MERCURE in Oxford is an excellent employer that values its team members by offering a supportive work culture and numerous growth opportunities within the hospitality industry. Employees enjoy benefits such as free meals, discounted rates at Accor hotels, and a commitment to fostering a passion for food and customer satisfaction, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MERCURE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MERCURE
Don't be shy about reaching out to MERCURE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MERCURE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MERCURE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
