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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable with your sparkling personality.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, wellness support, and endless learning opportunities.
- Why this job: Be the face of our hotel and make a real impact on guest experiences.
- Qualifications: Fluency in English and a passion for excellent customer service.
- Other info: Join a close-knit team that values your individuality and offers growth through training.
The predicted salary is between 20000 - 30000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Located in the heart of London, Mercure London Bankside Hotel, we’re looking for a Front Office Team Member / Receptionist who brings a sparking personality. As part of our team you can have:
- Free night stays in our UK hotels and a 50% discount in any Accor restaurant (T&C applies)
- Discounted hotel rates all over the world in Accor hotels
- Continuously learn and develop yourself with our Accor Academy
- Support for your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: Our objective is simple – make you grow and give you the spark to unleash your personality.
As our next Receptionist, you…
You are the ‘face of Mercure London Bankside’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Make the link with the different departments of the hotel to ensure a wonderful guest experience. You are a passionate individual dedicated to continuously improving the quality of the hotel's services.
A little more information:
To help you navigate your role and support your success, you will be trained in all front-of-house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guests’ perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing…
By working at the Mercure London Bankside you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Ready to discover more? Get in touch with us. We would love to hear from you.
Additional Information
Of course you also want to know what it’s like to work at Mercure London Bankside? First and most important – you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Hotel Receptionist / Front Office Team Member employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hotel Receptionist / Front Office Team Member
Some tips for your application 🫡
Show Your Personality: As a Front Office Team Member, your personality is key! Let it shine through in your application. Share a bit about yourself and what makes you unique – we want to see the real you!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in hospitality. Mention any customer service roles you've had and how they relate to making guests feel welcome at Mercure London Bankside.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accor.
How to prepare for a job interview at MERCURE
✨Know the Company Inside Out
Before your interview, take some time to research Accor and the Mercure London Bankside Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Personality
As a Front Office Team Member, your personality is key! Be prepared to share examples of how you've created memorable experiences for guests in the past. Whether it’s a funny story or a heartfelt moment, let your spark shine through during the interview.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult guests or work under pressure. Practising your responses can help you feel more confident and articulate during the actual interview. Remember, they want to see how you think on your feet!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support employee wellbeing. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
