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- Tasks: Welcome guests and ensure a smooth check-in experience while handling inquiries and reservations.
- Company: Join the friendly team at Mercure Bridgwater, part of the Accor Hotels family.
- Benefits: Enjoy competitive pay, free hotel nights, discounts, and access to exclusive employee perks.
- Why this job: Be the face of hospitality, making guests feel at home in a vibrant environment.
- Qualifications: Friendly attitude, good communication skills; experience is a plus but training is provided.
- Other info: Flexible shifts available, including weekends and holidays, perfect for students!
The predicted salary is between 22700 - 26600 £ per year.
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We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.
Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.
Key Responsibilities:
Greet and check in guests, ensuring a smooth and efficient arrival experience
Handle guest inquiries, both in person and over the phone/email
Process reservations, payments, and check-outs accurately
Assist guests with information about the hotel, local area, and available services
Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction
Handle any guest issues or complaints with professionalism and empathy
Maintain a tidy and presentable reception area at all times
About You:
Friendly, approachable, and customer-focused
Excellent communication and interpersonal skills
Previous experience in a front-of-house or customer service role is desirable, but full training will be provided
Confident using computer systems; previous experience with hotel booking systems is an advantage
Able to work flexible shifts, including weekends, evenings, and public holidays
A team player who can also work independently
Job Description
Join Our Team at Mercure Bridgwater!
We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.
Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.
Key Responsibilities:
-
Greet and check in guests, ensuring a smooth and efficient arrival experience
-
Handle guest inquiries, both in person and over the phone/email
-
Process reservations, payments, and check-outs accurately
-
Assist guests with information about the hotel, local area, and available services
-
Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction
-
Handle any guest issues or complaints with professionalism and empathy
-
Maintain a tidy and presentable reception area at all times
About You:
-
Friendly, approachable, and customer-focused
-
Excellent communication and interpersonal skills
-
Previous experience in a front-of-house or customer service role is desirable, but full training will be provided
-
Confident using computer systems; previous experience with hotel booking systems is an advantage
-
Able to work flexible shifts, including weekends, evenings, and public holidays
-
A team player who can also work independently
Additional Information
We’re offering:-
· Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge
· Up to 4 Free nights in Accor Hotels for every year of your employment
· Discounted rooms in all Accor Hotels Worldwide
· Discounted rate at all Legacy Hotels
· 15% Off your final bill in every Accor Restaurant or Bar
· 35% Discount in all MPW Restaurants
· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.
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Hotel Receptionist employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Mercure Bridgwater will help you answer guest inquiries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Hotel Receptionist, you'll be interacting with guests from various backgrounds, so being able to communicate clearly and warmly is essential.
✨Tip Number 3
Showcase your customer service experience. Even if you haven't worked in a hotel before, highlight any roles where you've provided excellent service, as this is key for the position.
✨Tip Number 4
Be prepared to discuss your flexibility with shifts. Since the role requires working various hours, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or front-of-house roles. Emphasise skills like communication, problem-solving, and teamwork, which are crucial for a Hotel Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific reasons why you want to work at Mercure Bridgwater and how your personality aligns with their friendly team.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as handling guest inquiries, using computer systems, and maintaining a tidy reception area. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a receptionist role.
How to prepare for a job interview at MERCURE
✨Show Your Warmth
As a Hotel Receptionist, your first impression matters. Make sure to greet your interviewer with a warm smile and a friendly attitude. This will reflect the welcoming nature they expect from you when dealing with guests.
✨Demonstrate Communication Skills
Prepare to showcase your excellent communication skills during the interview. Practice answering questions clearly and concisely, and be ready to discuss how you would handle guest inquiries or complaints professionally.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Hotel Receptionist and think about how your previous experiences relate to these tasks. Be prepared to give examples of how you've successfully managed similar duties in the past.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the hotel’s culture, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
