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For Companies At a Glance
- Tasks: Provide exceptional customer service and create a welcoming atmosphere for guests.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels.
- Benefits: Enjoy exclusive perks, career growth opportunities, and recognition for your hard work.
- Why this job: Become a Heartist and make a meaningful impact on guest experiences.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible shifts and a supportive team environment await you!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself. They all share a common ambition: to keep innovating and challenging the status‑quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
Job Description
- Greet guests with enthusiasm, providing a warm welcome and efficient service, including handling phone calls professionally.
- Master our food and beverage offerings, guiding guests to perfect choices and eloquently describing menu items, including allergen information.
- Resolve conflicts and solve problems swiftly, ensuring guest satisfaction at all times.
- Maintain a clean, organized workspace and ensure all supplies are readily available for guests and team members.
- Boost revenue by promoting hotel services and upselling when appropriate.
- Prepare food and beverage areas to Accor Hotels\’ high standards, demonstrating attention to detail.
- Collaborate effectively with team members to achieve departmental goals and deliver exceptional service.
- Develop expertise in beverage offerings and manage stock efficiently.
Qualifications
- Prior experience in a customer service or hospitality role is preferred.
- Familiarity with hotel operations and procedures is a plus.
- Basic knowledge of point of sale ordering systems is desirable.
- Ability to handle cash transactions accurately and responsibly.
- Willingness to undergo training and professional development as required by the hotel.
- Must be legally eligible to work in the country where the hotel is located.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Guest Service Associate employer: MERCURE
Contact Detail:
MERCURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your passion for hospitality aligns with their vision of creating memorable experiences.
✨Tip Number 2
Practice your communication skills! As a Guest Service Associate, you'll need to interact with guests from all walks of life. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you present yourself professionally and warmly, reflecting the friendly atmosphere that Accor promotes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive job opportunities and updates directly from Accor.
We think you need these skills to ace Guest Service Associate
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional service and creating memorable moments for guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Service Associate role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Your Communication Skills: Since strong communication is key in this role, be sure to showcase your verbal and written skills. Include examples of how you've effectively interacted with diverse guests or resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at MERCURE
✨Know Your Stuff
Before the interview, make sure you research Accor and its values. Understand what it means to be a Heartist and how you can contribute to creating memorable experiences for guests. This will show your genuine interest in the company and the role.
✨Show Off Your People Skills
As a Guest Service Associate, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past. This will demonstrate your strong customer service orientation and problem-solving abilities.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally, reflecting the friendly and welcoming attitude that Accor values. A neat appearance will help you stand out and show that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how Accor supports career growth. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
