At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable stay with exceptional service.
- Company: Join a leading hotel brand known for its commitment to guest satisfaction.
- Benefits: Enjoy discounts, free meals, complimentary stays, and health insurance.
- Other info: Opportunities for career growth and development within a global company.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service.
- Take the initiative to add a personalized experience.
- Dealing with payments (credit cards and cash).
- Communicate with guests by email and on the phone.
- Willing to work morning or afternoon shifts according to the needs of the business.
- Enrol our guests in Accor Loyalty Membership.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Service focused personality is essential; experience is an asset.
- Dealing with guest complaints following Accor standards.
- Great communication with all departments.
- Making sure all important information is passed to the next shift and your colleagues.
- Assure the task list has been done.
- Being proactive in sorting out problems.
- Working with Opera or related systems is a plus.
- Fluency in English.
- Taking care of guests luggage and portage services.
Additional Information:
- Employee benefit card offering discounted rates at Accor worldwide.
- Free and delicious meal breaks on duty.
- Complimentary stays in the UK and North Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Health Insurance.
- Eye Test Vouchers.
- Cycle-to-work scheme.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Front Office Team Member employer: MERCURE
As a Front Office Team Member at our hotel, you will be part of a vibrant and supportive work culture that prioritises exceptional guest experiences. With benefits like discounted stays, free meals, and opportunities for personal growth through our learning programmes, we empower our employees to thrive both professionally and personally. Join us in making a difference while enjoying a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing the ins and outs of what we offer will help you stand out and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Front Office Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to provide exceptional service.
✨Tip Number 3
Don’t forget to highlight your sales skills during the interview. We love candidates who can actively promote our facilities and special offers, so think of examples where you've successfully upsold or enhanced a customer's experience.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It shows you're serious about joining us and gives you access to all the latest opportunities. Plus, we love seeing applications come directly from our future stars!
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring a memorable experience to our guests, so don’t be afraid to share your unique approach to customer service.
Tailor Your Application:Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience and skills that match the job description, especially your communication skills and ability to handle guest requests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at MERCURE
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand what makes it unique and how they prioritise guest experiences. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Front Office Team Member, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling guest complaints or upselling services, to demonstrate your ability to engage with guests effectively.
✨Be Ready to Share Personal Experiences
Think of specific examples from your past work where you provided exceptional service or resolved a difficult situation. Sharing these stories can illustrate your problem-solving skills and customer-focused attitude, which are crucial for this role.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. This not only shows respect for the interviewers but also reflects the standards expected in a front office role.
