At a Glance
- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Mercure London Bankside, part of the global Accor network.
- Benefits: Enjoy free hotel stays, discounts, training, and international opportunities.
- Other info: Flexible shifts with a supportive, inclusive team environment.
- Why this job: Be the face of hospitality, making memorable moments for guests every day.
- Qualifications: Strong leadership skills and a passion for guest relations required.
The predicted salary is between 30000 - 42000 £ per year.
Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
As our next Reception Team Leader, you would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bankside.
This Front Office Team Leader will be working both Night and Day shifts and requires great flexibility and an opportunity to develop and coach the team. Responsibilities include:
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Maintain strong working relationships and communicate with all departments.
- Work duty manager shifts as and when required.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
What do you get from us?
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;
First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards and recognition.
Front Office Team Leader employer: MERCURE
At Mercure London Bankside, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. With exceptional benefits such as free night stays in our hotels, discounted rates worldwide, and extensive training opportunities through the Accor Academy, we empower our employees to thrive both personally and professionally. Join us in creating memorable moments for our guests while enjoying a supportive environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mercure London Bankside's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your guest relations skills! Think of scenarios where you might need to turn a frown into a smile. Role-playing these situations can help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Show off your flexibility! Since this role involves both night and day shifts, be ready to discuss how you manage your time and adapt to different situations. Highlight any past experiences that demonstrate your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Accor family and ready to embrace all the opportunities we offer.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Share a bit about what makes you tick and how you connect with guests and colleagues.
Tailor Your Application:Make sure to customise your application for the Front Office Team Leader role. Highlight your experience in guest relations and team management, and don’t forget to mention any specific skills that align with our mission of creating memorable moments for guests.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your experience and how it fits with our team at Mercure London Bankside.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at MERCURE
✨Know the Company Inside Out
Before your interview, take some time to research Mercure London Bankside. Understand their mission to create memorable moments for guests and how they value inclusivity and personal growth. This knowledge will help you connect your experiences to their values during the interview.
✨Showcase Your People Skills
As a Front Office Team Leader, your ability to manage relationships is key. Prepare examples of how you've turned difficult situations into positive outcomes, whether with guests or colleagues. Highlight your problem-solving skills and your approach to creating a welcoming atmosphere.
✨Demonstrate Flexibility and Leadership
Since the role requires working both night and day shifts, be ready to discuss your flexibility and leadership style. Share experiences where you've successfully led a team or adapted to changing circumstances, showing that you're the right fit for this dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they support employee wellbeing. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
