At a Glance
- Tasks: Lead the Front of House team and create unforgettable guest experiences.
- Company: Join the vibrant Mercure Oxford Hawkwell House Hotel, a stylish boutique hotel.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Experience the hotel firsthand with a complimentary stay as part of your onboarding.
- Why this job: Be part of a fun team in a picturesque setting, making a real impact.
- Qualifications: 2-3 years in a similar role with strong leadership and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you.
Managing the Front of House department and ensuring operational excellence for all areas of the hotel. You should be passionate about guests and delivering great service, have a hands-on approach, be organised and supportive of your team, take initiative, and be reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome. You should be results-driven and understand what needs to be done in order to achieve the hotel goals. Work duty manager shifts as and when required.
You will have the opportunity to be part of a high-energy, fun team that delivers excellent customer service each day to all our guests. Mercure Oxford Hawkwell House is a picturesque boutique hotel, newly refurbished with a décor based on Oxford style vintage fashion. Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre, it is a beautiful country manor in the picturesque village of Iffley.
A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Qualifications
If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.
- Experience in a similar role or Supervisor role with 2-3 years experience
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Additional Information
If you feel you are the right candidate for the role as our Front Office Manager, please click ‘apply’ now! We’d love to hear from you.
By working at the Mercure Oxford Hawkwell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Must be eligible to live and work in the United Kingdom at the time of application.
Front Office Manager employer: MERCURE
MERCURE in Oxford is an excellent employer that values its team members by offering a supportive work culture and numerous growth opportunities within the hospitality industry. Employees enjoy benefits such as free meals, discounted rates at Accor hotels, and a commitment to fostering a passion for food and customer satisfaction, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Get to know the hotel inside out! Before your interview, take a virtual tour or read up on Mercure Oxford Hawkwell House. Understanding its unique character and offerings will help you connect with the team and show your passion for creating extraordinary experiences.
✨Tip Number 2
Practice your people skills! As a Front Office Manager, you'll be all about guest interactions. Role-play common scenarios with friends or family to boost your confidence and refine your communication style. Remember, it’s all about making guests feel welcome and valued!
✨Tip Number 3
Show off your leadership flair! Think of examples from your past roles where you’ve motivated your team or handled tricky situations. Be ready to share these stories during your interview to demonstrate your hands-on approach and results-driven mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our high-energy team at Mercure Oxford Hawkwell House. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating extraordinary experiences shine through. We want to see how passionate you are about delivering great service and making guests feel special.
Tailor Your CV:Make sure your CV highlights relevant experience in front office management or similar roles. We’re looking for strong leadership skills and a knack for multitasking, so don’t forget to showcase those!
Be Authentic:We love authenticity! Use your own voice in your application. Share your unique style and personality, as we’re not just looking for qualifications but someone who fits our vibrant team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mercure Oxford Hawkwell House.
How to prepare for a job interview at MERCURE
✨Know the Hotel Inside Out
Before your interview, take some time to research Mercure Oxford Hawkwell House Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience.
✨Showcase Your Leadership Skills
As a Front Office Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for creating extraordinary guest experiences.
✨Demonstrate Customer-Centric Thinking
During the interview, emphasise your passion for guest satisfaction. Share specific instances where you've gone above and beyond to meet a guest's needs or turned a negative situation into a positive one. This will illustrate your commitment to delivering great service and understanding things from the guest’s perspective.
✨Prepare for Situational Questions
Expect questions that assess how you handle high-pressure situations or multi-tasking. Think of scenarios where you've had to react quickly and find solutions. Practising these responses will help you convey your problem-solving skills and ability to thrive in a busy hotel environment.
