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- Tasks: Assist guests with check-in/check-out and ensure their stay is memorable.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: 3 years in hotel front office and knowledge of Opera system.
- Other info: Dynamic work environment with a focus on teamwork and guest happiness.
The predicted salary is between 24000 - 36000 £ per year.
Duties:
- Assists guests with check-in and check-out.
- Attends to guests’ enquiries, feedback, and complaints.
- Ensures guest satisfaction by providing high-quality services.
- Supervises and assists juniors in work operations.
- Ensures that guests' stay at the hotel is memorable.
- Assists Duty Managers in resolving issues while they’re not available.
- Manages and motivates front-office teams to provide high-quality services to guests.
- Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
- Helps the department meet its targets.
- Increases revenue through sales efforts and by managing rooms’ revenue effectively (Revenue Management).
Requirements:
- Opera system knowledge.
- Diploma holder (preferably in Hospitality Management).
- Minimum 3 years of hotel front office working experience.
- Able to speak and understand English.
- Independent and able to work under pressure.
- Work on weekends and Public Holidays.
Guest Services Executive employer: MERCURE SINGAPORE BUGIS
Contact Detail:
MERCURE SINGAPORE BUGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to guest satisfaction and handling complaints, so you can showcase your skills and experience confidently.
✨Tip Number 3
Show off your knowledge of the Opera system! If you’ve got experience with it, make sure to highlight that during interviews. It’s a big plus in the hospitality world, and it shows you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can make guests' stays memorable and how your experience aligns with our values.
Highlight Relevant Experience: Make sure to detail your previous roles in front office operations. We’re looking for candidates with at least 3 years of experience, so don’t hold back on showcasing your skills and achievements in guest services.
Tailor Your Application: Customise your CV and cover letter to reflect the specific duties mentioned in the job description. We appreciate when applicants take the time to connect their experiences with what we’re looking for in a Guest Services Executive.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MERCURE SINGAPORE BUGIS
✨Know Your Stuff
Make sure you’re familiar with the Opera system and any other tools mentioned in the job description. Brush up on your hospitality management knowledge, as this will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Experience
With a minimum of 3 years in hotel front office roles, be prepared to share specific examples of how you've handled guest enquiries, feedback, and complaints. Highlight instances where you’ve gone above and beyond to ensure guest satisfaction.
✨Team Player Vibes
Since the role involves supervising and motivating junior staff, think of examples where you’ve successfully led a team or contributed to a positive work environment. This will demonstrate your leadership skills and ability to work under pressure.
✨Sales Savvy
Be ready to discuss how you’ve contributed to revenue management in previous roles. Share any strategies you’ve used to increase sales or improve guest experiences, as this aligns perfectly with the expectations of the position.