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For Companies At a Glance
- Tasks: Provide top-notch service and assist guests with check-in/check-out.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Secondary education and a passion for exceptional service.
- Other info: Great chance to develop skills in a dynamic hospitality environment.
The predicted salary is between 24000 - 36000 £ per year.
Main Responsibilities
- To provide a courteous and professional service at all times.
- Welcome guests in a friendly, prompt and professional manner.
- To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- To provide information about hotel services and amenities.
- To ensure all guests’ information are strictly confidential for use by authorized personnel only.
- Attend to guest requests and complaints and provide guests with feedback, when necessary to ensure guests’ satisfaction.
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To maintain good working relationships with your own colleagues, and all other departments.
Requirements
- Secondary education.
- A positive and keen to learn attitude.
- Passion to deliver exceptional levels of guest services.
- Able to multi-task and detail oriented.
- Good interpersonal and communications skills.
- Able to work shifts, weekends and public holidays.
- Competent in MS Office applications.
We regret to inform that only shortlisted candidates would be notified.
Guest Services Agent employer: MERCURE SINGAPORE BUGIS
Contact Detail:
MERCURE SINGAPORE BUGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
Make sure you research the hotel and its services before your interview. Knowing the ins and outs of what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Guest Services Agent, you'll need to interact with guests all day long. Try role-playing with a friend or family member to get comfortable with handling different types of guest interactions.
✨Tip Number 3
Show off your positive attitude during the interview. Employers love candidates who are eager to learn and bring a smile to the workplace. Share examples of how you've gone above and beyond for customers in the past!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position.
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for guest services and how you can bring a positive vibe to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided exceptional service in the past – we love hearing about your successes!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important in guest services. And remember, apply through our website for the best chance!
How to prepare for a job interview at MERCURE SINGAPORE BUGIS
✨Show Your Friendly Side
As a Guest Services Agent, your ability to welcome guests warmly is crucial. Practice a friendly greeting and maintain a positive attitude throughout the interview. Think about how you can convey your passion for exceptional guest service.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services and amenities before the interview. This will not only help you answer questions confidently but also show your genuine interest in the role. Prepare to discuss how you would assist guests with their needs.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've handled guest complaints or requests in the past. Highlight your ability to remain calm under pressure and your commitment to ensuring guest satisfaction. This will showcase your interpersonal skills effectively.
✨Understand Policies and Procedures
Brush up on the hotel’s policies regarding cash handling, health, and safety. Being knowledgeable about these areas will demonstrate your attention to detail and your readiness to adhere to important protocols, which is vital for this role.
